Training materials

Turning Down the Heat: Controlling Aggression at
Work

Ray Braithwaite, Pavilion Publishing, £95 plus £9.50
p&p, contact: 01273 623222 or e-mail info@pavpub.com.

This resource looks at the meaning and effects of violence at
work and how to manage it, writes senior practitioner, Mikenda
Plant. It is user-friendly with clearly outlined sessions and well
presented teaching materials. It can be used flexibly, both in
terms of the time available for training and who delivers it.
Sections on preparation and training for trainers make it
accessible to any team or manager. My child care social work
colleagues liked the practical tips for diffusing aggression.
Sections looking at agency culture and bullying at work also
provoked useful discussion. The case scenarios included need to be
tailored to specific work settings, but this was a small criticism
of a valuable training pack.

Child Protection Awareness in Health

NSPCC with de Brus Marketing Services, £26.44 per person,
contact: 020 7825 2775 or visit www.nspcc.org.uk

This resource successfully meets its aim to provide an
“introduction to child protection”, writes regional training and
development manager, Caroline Morris. There are four learning
modules, each with its own questionnaire for learners. Completed
modules are returned for marking and certification from NSPCC. Each
section is easy to understand, offering information on signs of
abuse, reporting abuse and working together. It’s clear that
knowledge and understanding can be gained from using the modules
and questionnaires as fully as possible. While this resource does
not constitute comprehensive child protection training it is a
useful overview for those working in a health setting who come into
contact with children and young people.