Nearly a quarter of all complaints received by the Care
Commission in its first year of operation in Scotland were against
day care providers for children, with nearly two thirds of these
complaints being upheld, writes Maggie
Figures in the commission’s first annual report show there were
856 complaints in total of which 190 were against day care
providers for children. The largest number of complaints, 532 in
total, were against care homes for older people with 62 per cent of
these complaints being upheld.
The report covers the commission’s first year of operation
between April 2002 and March 2003.
The commission was launched as Scotland’s first national
care services regulator. It has powers to withdraw registration for
care providers who do not make improvements demanded by an
inspector. Providers cannot operate without registration provided
through the commission.
Previous regulatory authorities in Scotland had different
statutory functions making it difficult to provide comparisons.