Social work complaints procedures are to be examined by the
Scottish executive, according to the Scottish public service
ombudsman Alice Brown.
While the ombudsman deals with complaints from health, housing,
parliament and other aspects of local government, complaints about
social work are handled “in house” and can only be dealt with by
the ombudsman when this process has been exhausted.
This procedure is now considered outdated. Brown said the key issue
was whether or not there should be a direct complaints procedure to
the ombudsman in line with other public services.