A “seismic shift” in thinking is needed to improve the quality of
life for care home residents.
Jacquie Roberts, chief executive of regulatory body the Scottish
Care Commission, said care homes needed investment and to be seen
as providing an alternative way of living which the resident was in
One problem was that residents would feel positive only when a
visitor turned up. “I have done an inspection and people got
excited because it’s a visitor,” she said.
She added that residents did not expect enough from care homes and
few lodged complaints.