Fuel suppliers told to do more to help

Fuel companies should be banned from disconnecting supplies
unless they do more to protect vulnerable customers, say MPs.

In a report, the House of Commons trade and industry select
committee calls for companies to give more support to poorer
customers to prevent the need for disconnection. Failure to do so
should result in legislation banning disconnections of domestic
fuel supplies.

It follows the high-profile case in 2003 of a pensioner couple
who died after having their fuel supplies cut off, and evidence of
people being disconnected because of a failure to identify them as
vulnerable.

 

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