Jobcentre Plus has driven some claimants to distraction and despair, writes Gary Vaux
A few weeks ago I asked readers to send me their own experiences of the service that was being offered by Jobcentre Plus network. Below are some of the comments I received, with little comment from me required.
Three weeks later, my office received the following e-mail from the same man: “We provided the required information to the Department for Work and Pensions and my wife was told that she would receive her national insurance numberÉ sometime in the next three months! I phoned the child tax credit office and explained that the DWP had failed to issue a national insurance number to my wife. Again I was told that without a national insurance number they will not process my claim. It will be next year before my application can be considered! This is entirely the fault of the DWP.”
“On 28 September, the same thing happened again, resulting in me explaining the situation again, and again being promised that his payments would recommence. By the 5 October they hadn’t. When I phoned they agreed to restart the payments immediately. It’s all so frustrating and such a waste of time”.
Thanks to all the Community Care readers who contributed their views.
Gary Vaux is head of money advice, Hertfordshire Council. He is unable to answer queries by post or telephone. If you have a question to be answered please write to him c/o Community Care