Question from Community Care: Jobcentre Plus: Poor service continues

Jobcentre Plus: Poor service continues

By Neil Bateman

* What effect does Jobcentre Plus’s failures have on your service users’ lives? (GUIDE TIME FOR DISCUSSION: 10 minutes)

* What are the lessons for other organisations when implementing major change alongside staff reductions? (15 minutes)

* What systems do you have in place to address service failures by benefit providers? (20 minutes)


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