The Care Quality Commission and Local Government Ombudsman have teamed up to make it easier to make complaints about adult social care services in England.
The two agencies have agreed to pass on enquiries they receive that should be directed to the other organisation.
Before the agreement, people would be advised to contact the other organisation but now the CQC and the ombudsman will transfer callers to each other and share information so that people do not have to repeat themselves.
Local government ombudsman Jane Martin said: “By working closer together we are making it easier for people to access our services, raise awareness of any issues and ultimately encourage improvement in care provision.”
Andrea Sutcliffe, chief inspector of adult social care at the CQC, said: “It is important to make sure that people are helped to pass their concerns or complaints about adult social care services to the right people to act on them with the minimum of fuss.
“The more hoops people have to go through, the less likely they are to report poor care. This new arrangement between the CQC and the ombudsman will firmly put the people first.”
The organisations say that, combined, they received around 20 enquiries a day that fall within the remit of the other agency.