Care home’s council contract suspended over failure to support staff

A Nottingham care home has had its contract with the council suspended after three successive CQC inspections found training lacking

elderly hands
Photo: REX/Image Broker

A care home failing to support its staff in caring for older people, including those with dementia, has had its contract with Nottingham City Council suspended.

The council suspended its contract with St Martin’s residential home after a Care Quality Commission (CQC) inspection found staff  training in a number of areas, including fire safety, food hygiene and safe transportation of patients, was either lacking or out of date.

The care home was visited by the CQC in April during which it was found to be not meeting national standards of training and monitoring.

A return visit in the summer found the home still required improvement. A randomly selected sample of five staff files revealed only two had received any supervision since the previous inspection visit.

The inspection report said residents were being cared for by “staff who were not fully supported to deliver care safely and to an appropriate standard.”

A spokeswoman from the CQC said the suggested improvements were not part of a national drive to up training standards, but rather any issues flagged up were “germane to that particular service.”

She said: “The inspection was carried out to check on progress at the home following an inspection in April where CQC found the provider was not meeting some of the national standards. Our inspectors will return again unannounced to check on whether the required improvements have been made at the home.”

The regulator has issued warnings in relation to the care and welfare of people who use the service, and supports the care home’s workers in demanding that the provider make improvements.

Helen Jones, director of adult social care at Nottingham City Council, said: “We are aware of the three warning notices issued by the CQC to St Martin’s and have suspended our contract with the care home.

“We have an action plan in place with the provider which covers the areas for concern outlined in the report [and] we are having regular meetings with management at the care home to monitor the steps being taken to improve standards.”

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4 Responses to Care home’s council contract suspended over failure to support staff

  1. Kartik October 16, 2014 at 4:43 pm #

    Alternatives to care homes anyone? http://blog.myhometouch.com/alternatives-to-care-homes/

  2. Gerald October 20, 2014 at 11:48 am #

    I wonder what actions were taken against the mid staffs hospital , have they been closed down ? I think that if a Private organisation had delivered such an abysmal service they would have been.
    Dual standards seem to apply .

  3. Gary FitzGerald October 24, 2014 at 1:10 pm #

    Now I’m not going to complain about the council suspending the contract, that demonstrates an expectation of standards. But I’m wondering what the CQC action and the Council actions actually mean for those residents who are living in the home? Presumably they continue to be cared for by staff who lack the necessary training?

  4. Peter October 27, 2014 at 8:57 pm #

    CQC are not fit for purpose or so the MPs say, sadly this demonstrates dual standards, cqc aid and abet the delivery of poor care, or is it poor training and the care is excellent, someone explain what are we about these days, quality care, compassionate care, dignified care or improvements in fire training what is more important residents happy and cared for or more tick boxes to prove a not fit for purpose CQC can justify the 140 million it costs to run it! Sorry but CQC continue to disappoint .