Kirklees Council has been ordered to pay £5,000 to the parents of a boy with severe mobility problems and review its complaints procedure.

The decision followed an investigation by the local government ombudsman who found maladministration causing injustice.

The parents had complained to Kirklees that it had failed to respond adequately to their request for help to meet their son's needs.

The ombudsman, Patricia Thomas, found there had been long-running confusion over what action was in the family's best interest. The council had failed to ensure that the parents were kept informed or advised and had not responded properly to their complaint.

Thomas found that there had been unnecessary and unreasonable delay and the final response was inadequate.