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Social inclusion strategies are failing to improve the lives of many excluded people, according to two new polls commissioned by Community Care.

Of a sample of people living in the 10 most deprived areas of England, one-third said their financial situation had worsened over the past four years. Only 15 per cent reported an improvement and of these, almost three-quarters put the improvement down to an increase in benefits or pensions.

Despite the millions of pounds already spent on the regeneration of run-down estates, more than a third said their area was in a worse state than before 1997. Only one-fifth noted an improvement.

Not only has the government's strategy failed to improve the lives of people in disadvantaged areas, it has omitted many vulnerable groups altogether, according to a random sample of social care workers. They named children, young people, disabled people, older adults, and people with severe addiction problems as being overlooked by government initiatives. Staff also believe that social work values have not been sufficiently incorporated by the government. And all bar one said social workers were not receiving sufficient support from the government in their work.

Back on the rundown estates, two out of five of the sample had never heard of four of the main initiatives - New Deal, Sure Start, the social exclusion unit, and the neighbourhood renewal unit. Only 5 per cent had heard of the SEU and just 14 per cent knew of the NRU. New Deal and Sure Start fared better, with almost half knowing about the new employment scheme and almost one-third saying they had heard of the government's programme to improve the life chances of children under four.

The survey shows that those living in the UK's most deprived estates have little faith in the government prioritising their needs. The sample respondents were asked to place in order the government's priorities from a list of rundown estates, big business, and the environment. Four out of five said they believed the government was least interested in rundown estates. A total of 85 per cent put big business at the top of New Labour's priority list.

The survey revealed high levels of crime - more than one in 10 of the respondents had experienced a crime in the past month. Of those, the main crime was harassment - affecting 36 per cent - with burglary, robbery and vandalisation of property coming next.

Those living in the most disadvantaged estates regard the UK as an appalling place to live. Almost three-quarters see it as a society divided between rich and poor and more than half regard it as violent. Almost a half said the country was lacking in community values. Some 28 per cent said the country was disintegrating. Only 10 per cent said it was safe and fewer still - 7 per cent - said the UK was a compassionate place.

So if the multitude of social inclusion schemes have failed, what would work? Almost 50 per cent said securing a job or an increase in benefits would improve their lives. Almost one-quarter wanted to move out of their area, or into better accommodation. Just 3 per cent stated that investment in their area was the factor that would most improve their lives.

- Has social inclusion improved in your area during the last four years? Are your service users any better off? This week's web survey asks: Are the government's social inclusion initiatives benefiting your service users? To make your vote count go to www.community-care.co.uk