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Inspectors take new steps to update performance assessment process

Posted: 10 July 2003 | Subscribe Online


Self-audits carried out in the wake of the Victoria Climbi' Inquiry report will be fed into this year's social services star ratings system, the Social Services Inspectorate has confirmed.

The audits of councils' safety procedures for children, due at the Department of Health by the end of April and which SSI chief inspector Denise Platt said showed "promising prospects for improving services", are part of a broader set of evidence which the inspectors will use to make judgements next November. Corporate assessments of councils will also be used.
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There have also been some changes to the key performance indicators. These include the removal of two key indicators relating to re-registrations and length of time on the child protection register. However, the threshold required on reviews of child protection cases has been increased and a key indicator based on the Victoria Climbi' Inquiry audit introduced.

New key indicators have also been introduced on the waiting time for care packages and whether the statutory requirement to publish a Race Equality Scheme document has been met. A new indicator on direct payments is set to become a key performance indicator in 2004.

Meanwhile, the Audit Commission has back-tracked on plans to increase the thresholds between categories when comprehensive performance assessment ratings are updated in December following pressure from council leaders.
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In its finalised framework on the future of CPA, the commission has confirmed that the scores needed for each of the five rankings - poor, weak, fair, good and excellent - will remain the same as last year.

In addition, councils will be allowed to move up a category if their core service scores improve by at least three points rather than the five points originally proposed. This means improvement in education or social services or in at least two other service areas. Councils will move down a category if their core service scores fall below 2002 thresholds.

There will also be a more flexible approach to the circumstances in which councils can apply for a corporate assessment. Revised scores based on new corporate assessments will be reported on a rolling basis during 2004.


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