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Services urged to raise morale and allow greater say for front-line staff

Posted: 11 March 2004 | Subscribe Online


Low staff morale and problems with working practices need to be tackled if the new Scottish Mental Health Act is to work, according to an assessment of mental health services.

The report concludes that organisational culture for front-line staff must change, highlighting a lack of clarity about accountability, roles and responsibilities. There was also negative feedback from service users, while a lack of funding had lowered staff morale.

The act, due to be implemented next year, will ensure that compulsory detention measures will be applied only when strict criteria have been met, and will include patient participation in devising care services.
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The report recommends that more responsibility be given to front-line staff with a clear objective to work more closely with the voluntary sector, service users and carers.

It draws attention to a serious lack of financial data, ring-fencing of money and investment for mental health services overall.

It says crisis services should be available 24 hours a day, and that a range of therapies, including daytime activities, support for recovery and multi-agency and multi-disciplinary services, should be available.

In addition, access to in-patient facilities for children and young people, mothers with babies and those with learning difficulties should be available through local and regional planning.
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Leader of the assessment Sandra Grant said the legislation and its aims required "changes in service planning, development and delivery".

"Although this will not be an easy task, it will lead to real change in the quality of care for those with mental ill health," she added.

Richard Norris, director of policy at the Scottish Association for Mental Health, called the findings worrying, saying there needed to be shared values between service users and carers.

- Towards Implementation of the Mental Health (Care and Treatment, Scotland) Act 2003 from www.show.scot.nhs.uk/mhwbsg 


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