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Curriculum Vitae 

Name: Peter Dunn

Job: Head of research and development, Victim Support

Qualifications: MSc Social Work Studies, CQSW

Last job: Policy adviser, Youth Justice Board

First job: Bank clerk 

In 1974 members of rehabilitation agency Nacro in Bristol were concerned that victims of crime faced significant emotional, practical and financial problems, but no statutory agency was helping them. And so the first victim support group was formed.

Thirty-one years on, Victim Support is a well-known and well-respected national association with 10,000 volunteers and about a thousand staff. Its 90 local charities provide emotional support, practical help and information to victims of crime. It also has a witness service in every court in England, Wales and Northern Ireland. It is a remarkable success story. However, there was a gap in their service.

"Up until two or three years ago we didn't really provide a service directly to young victims of crime," says Peter Dunn, head of research and development at Victim Support. "Instead we used to work with parents and carers to support the young person themselves."

However, this was proving unsatisfactory. "Sometimes parents or carers were not really able to respond to a young person's needs in an appropriate way; they, too, may have been affected by the crime - a burglary, for example. Also, quite often the young person may be acting as a carer to the parent.

"There was also increasing evidence that young people expect and want to use services in their own right, saying, 'I don't want you to tell my parents' or would want to talk to us directly," says Dunn.

A big challenge was the need for cultural change. "There was some resistance from managers and staff to the idea of working with young people. We had to tackle that mindset by first showing that it was potentially discriminatory: they wouldn't take that approach with other groups - so why do it with young people? Second, we needed to convince members that there wasn't a need for a whole set of new skills, but rather an enhanced level of existing skills which could be developed through our learning materials," he says.

Crucially, Dunn continually consulted members so that concerns could be raised and tackled. "We used our bi-annual regional meetings to discuss developments with members locally, and ran a workshop on the new service at our national conference."

Victim Support worked on four areas - standards, practice guidance for managers, child protection policy and a learning programme for volunteers. "We also did some secondary research, with the help of criminology students, looking at the needs of young victims," adds Dunn.

A development group of interested managers, staff and volunteers looked at the research evidence, and over a year with the development officer (funded by a private donor) produced standards, a service framework and practice guidance (for example, what do you do if the young person asks for a hug?), which were helpfully scrutinised by willing children's organisations.

"At the same time we produced an assessment tool. It was clear that we couldn't provide the right sort of service unless we had a thorough assessment of a young person's needs. This was different to what we had done before," says Dunn.

The net result was three age-related versions of a young people's support pack. "We piloted the support pack and the learning materials in areas where members were keen on it - to help get word around that it's all working out quite well. That was quite a successful approach," smiles Dunn.

The new service was also sold as an opportunity. "One of our major preoccupations over recent years has been looking to increase the diversity of our volunteer profile. Most of our services are delivered by volunteers - and people who want to volunteer tend to be mainly, but not exclusively, older women.

"We were able to persuade members that this new service would help us attract more young people into volunteering; in particular, young men, people from black and minority ethnic groups and more lesbians and gay men. And we are beginning to get some evidence that this is working," says Dunn.

TOP TIPS

• Find out what service users want - don't make assumptions about their needs.
• Make sure that stakeholders are consulted properly - not just as a gesture.
• Have  sound research evidence - look at what works.

RUBBISH TIPS

• Be confident that the government and statutory agencies will be interested in what you are doing.
• If there's resistance from stakeholders, just push on because you know what you are doing.
• Don't spend too much time on consultation - someone has to  make a decision.