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I'm a front-line worker in children and families and for the past year have found my caseload almost unbearable. I love the job and like my colleagues. But, despite several recruitment drives, we never have a full team. I've tried talking to my manager but she is also overworked and stressed. I don't want to leave but can't carry on like this.

Leaving is always an option but it doesn't sound like you are in the best frame of mind to make a balanced judgement about another post or employer. It might be better to wait until you have time to take leave and are in a more relaxed and objective frame of mind.

Look at ways to improve the situation. Define the problem more clearly. Is it the caseload or the workload that is too high? Perhaps you are spending time on tasks that could be done by someone else? Could you review the scope (or care plans) for each case to something that is realistically achievable?

Communicate the problem and your proposed solutions more effectively. Talking to a stressed and busy manager, particularly if you are emotionally charged, is unlikely to be successful. Prepare a short report for her outlining your findings and suggestions for reducing the workload. Use positive language and offer solutions.

Encourage other team members to express their concerns. Involve your manager and avoid a them-and-us divide. Managers need evidence to present to the next management tier. Alternatively, prepare an exit interview report for your next supervision session, outlining why you might leave and what needs to change to make you stay.

Addie Stevenson is director of children and family services at the Aberlour Child Care Trust.