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I am pleased to hear of the new arrangements for Connexions Service and I sincerely hope that the service will be much improved in the future.

My son, at 18 and in a dead-end job, went to Harrogate Connexions Centre for advice in one of his lunch hours. He was told that the staff were all going out for lunch and that he would have to come back another day. 

I was surprised that he was not deterred by this, and he did return. On this subsequent visit he asked about joining the Fire Brigade. He was handed one sheet of paper and told to make his own enquiries on the internet at home.

He did not go back and he did not join the Fire Service. In the end, with my help he enrolled on a further education course and is now starting a rewarding career in spite of, not because of, the Connexions service.

I felt that they were a complete waste of time and effort!

Karen Hesketh
Sheffield