AGGRESSION AT WORK - AND HOW TO HANDLE IT

Ray Braithwaite, Utility Films

 £25

Star Rating: 3/5

This CD-Rom offers guidance on how to deal with aggression in the workplace. It has scenarios about the challenges faced by a caseworker and his colleagues on one day.

These are accompanied by explanations of how to handle the situation by Ray Braithwaite, writes Ian Wheeler.

Unfortunately, the quality of the CD is variable in both the acting and its technical quality. But Braithwaite is an experienced trainer in this area, and his techniques for dealing with aggression are useful and practical, as are some of his comments.

The main weakness with this CD is that it tries to deal with too many different situations, and therefore lacks focus. It may have benefited from concentrating on a single area and addressing this in more depth.

Ian Wheeler is training manager for education and children's services in Blackpool.

The HSE's management 10 standards on workplace stress are now recommended practice. They can be obtained free from 10-pointchecklist.offer@carolespiersgroup.com