- Inspectors should record the outcome of investigations arising from safeguarding alerts and their managers should sign off the agreed actions from the investigations. Where CQC cannot agree these actions, this should be communicated to the council adult safeguarding team.
- Follow-ups on investigations of incidents should be recorded in the service’s Quality and Risk Profile and, where there is limited progress, inspectors should report this to their managers.
- The CQC should evaluate and embed the process for information sharing between compliance inspectors and MHA commissioners, through supervision of both staff groups.
- When MHA commissioners set out suggestions for improvement to a provider these should be monitored through an action plan submitted to the CQC.
- The CQC should build new protocols about working with local adult safeguarding teams and safeguarding adult boards to ensure timely investigation of alerts and that all relevant parties are involved in investigations.
- The CQC should immediately audit the interaction it has with safeguarding adult teams and boards across England, focusing on CQC attendance at multi-agency safeugarding meetings and how it signs off on actions agreed at them.