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CQC to investigate social care staffing and training

The Care Quality Commission is to investigate levels of adult social care staffing and training later this year.

It will undertake a “thematic probe” into the issues after they were identified by a range of stakeholders as key concerns during feedback.

A report to the latest CQC board meeting said there was evidence that some specialist services or those for people with complex needs, such as people with learning disabilities and ‘challenging behaviour’, were increasingly providing poor care due to insufficient staffing levels and inadequate training.

“In-depth scoping will identify where the CQC can have most impact, sampling providers to collect information in a consistent manner to test the variability of staffing provision, monitoring and quality assurance,” the report added.

Meanwhile, the most recent CQC staff survey results has indicated strong support for changes that the regulator is being made to its operations.

Almost three-quarters of staff (74%) believed the CQC had a clear direction, compared with just 35% in 2012. More than 80% of staff were committed to the CQC’s future direction and felt it would change for the better. Just over half of all staff felt this way in 2012.

Staff also reported less bullying and intimidation in the workplace with 14% claiming to have personally suffered bullying compared to 21% in 2012. More than 200 CQC staff reported they had been bullied or harassed at work in evidence to a review into the issue commissioned by chief executive David Behan. Behan promised to learn the lessons from the review following its publication in June.

Picture credit: Getty Images

About Ruth Smith, editor

Ruth Smith is editor of Community Care. She won New Editor of the Year 2013 at the PPA New Talent Awards. When not at work she enjoys cooking, gardening and dress making.

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2 Responses to CQC to investigate social care staffing and training

  1. Alex Knapp 25 September , 2013 at 4:21 pm #

    When are we going to change the record, because I think it is broken?

    It is not training that is the issue it is people’s practice.

    It is not training that affects outcomes, it is the quality of service

    It is not training it is LEARNING and application of that learning – or put another way COMPETENCE.

    Ask yourself if you needed support, would you rather have someone who is competent or someone who has been on a course?

    • Josephine 30 September , 2013 at 8:24 am #

      You can not separate the two, training provides awareness and competency. You can not be competent without the knowledge of how to deliver a service. However, the trend is that people receive training as a part of requirement but fail to implement the correct procedures because they are not committed to the job in the first place.

      Competence comes with commitment and dedication and understanding of the job role. This is complemented by the training one receives.