Guest Blog: Language and Communication in Child Protection post-Munro by Yvalia Febrer
Social work has always been in a constant state of flux. So if you don't like change you better get out of the game. And this time the change is going to be big.
If you've enjoyed the comforting lull of watching ICS try to load a new page, and the (false) sense of security of box-ticking and form -filling, you'd better press the ejector button on your desk chair now.
Because although policies, buzz-words and team names change every ten minutes, but have almost zero impact on your actual job, your day-to-day work, especially in child protection, is about to change.
Munro Schmunro? Think again.
For starters, timescales are going out the window. Not that 'timeliness' as Munro puts it, isn't important. Quite the opposite; you might find yourself deciding with your manager that you need to go out and do what would have been called an 'Initial Assessment' within the next two days. But rigid and arbitrary deadlines will be no more. Time spent on assessments, and time spent with children, will be guided by what's needed, what makes sense, and what's going to effect change. This is no small change and it's already been reported that some social workers in the pilot authorities who are trialling this are finding the new world "scary".
But it's the way it should be because now there will also be a lot more time spent doing direct work with children (see the direct work with children toolkit). We've all been told to cancel 'unnecessary' home visits when the inspectors are in- "look busy!"... but what are social workers doing in offices anyway? Most of your day should be spent in the community. Social Work is a 'human process' Munro tells us.
So, in case you've forgotten how to communicate with people and talk to children, here are some pointers.
1: When you walk into a home and say 'we've received a referral about your child's inappropriate behaviour', think about what you're saying. What's a 'referral'? What do we actually mean by 'inappropriate behaviour'? If this is the first impression we give parents-being formal in an off-putting way (or even acerbic and mistaking it for assertive) no wonder people get on the defensive and don't tell us anything.
2: Your body language is as important as your spoken language. Did you know that mirroring people's movements increases rapport? And you need 60-70% eye contact in order to build rapport in the first place. So no more looking down at the form you're filling in! Research has also proven that nodding your head when someone's talking to you gets them to tell you up to four times as much- pretty useful in child protection. Being able to interpret body language is also important. Observing adults and analysing their verbal and non-verbal communication is especially useful in a world where parents purposely deceive, lie and manipulate.
3: On the subject of lying, children make is easier for you, parents don't- especially those that have something to hide. Here's a tip: when someone's not telling the truth chemicals called catecholamines are released, making their nose swell, just like Pinocchio. Ok, so you can't see this change with the naked eye, but what you do see is people rubbing or touching their nose when they're lying. If you see this in combination with other 'tells', then that could point to deception.
4: Now that you've mastered the direct work, spent time with children, observed parents actually parenting, and sat back down at your old friend the desk- what do you do now? What you communicate in reports is vital. You won't get away with just writing 'there were toys in the home' any more; you'll need to give an analysis of how the child played with the toys, how (or if) the parent was able to play with them, and what your interpretation of all of this was. And given that you'll have less bureaucracy to contend with, you might actually get time to mull over your observations first before putting pen to paper. Remember, reflection is critical (pun intended).

All in all, we've been exhibiting anti-social behaviour in social work for too long. Social Work is a human process, and we need to get back to this, but let's also use modern technology to our advantage. If world events are reported on YouTube, going viral in seconds, why are we spending five minutes waiting for ICS to save a casenote? You might not get a new database in the next twelve months, but to see how modern technology can help you with protecting children, check out the 'virtually safe' game at www.kent.ac.uk/sspssr/rosie.
Yvalia Febrer is a social worker with Richmond's children and families team. She is a co-author of the Tools for Direct Work with Children and will be speaking at the Community Care conference on Safeguarding Vulnerable Adolescents, 1 December, Birmingham