A social worker contacted us anonymously after she received a letter telling her she has been removed from the Health and Care Professions Council’s (HCPC) register. She says her direct debit was successfully transferred over from the General Social Care Council, but when she received the code to activate her registration with the HCPC it didn’t work – and apparently when she tried to contact the regulator by phone, she was kept on hold for so long she gave up. She tried emailing, also to no avail. 

Has anyone else had the same or a similar experience? If so, please comment below or email me directly at kirsty.mcgregor@rbi.co.uk.

I did put this to the HCPC and received the following response: “If anyone has any concerns about their registration or would like more information on the registration process they can contact us and we will respond directly.” They were unable to look into this particular case any further, as the social worker did not wish to be identified.