When I nipped out for a loaf of bread and some pasta from Waitrose at the weekend, I hadn't expected to be left with such a horrid taste in my mouth. This had nothing to do with the food, but everything to do with the terribly polite teenager who offered to pack my shopping.

Read the complete post at http://www.communitycare.co.uk/blogs/social-work-blog/2009/04/when-charity-doesnt-begin-at-h.html