I've told you about back-up on call. The person who is second in line to receive a phone call if the first person gets hammered.
For instance:
I got called to go out a couple of weeks ago and quite literally one minute later the phone rang again. The second call was from a different hospital.
Me, to the answering service: Let me guess, since I just got called to go to St. Nowhere, this is a call is from Anytown Memorial, right?
Answering Service: Of course.
Me: Well obviously, we need to call back up for the second call. Who's on?
Answering Service: Nathan.
OK, a bit of back story before I go on. Nathan is classic middle management. He's not my boss, he's my boss's boss. He's a nice man, really, but he absolutely, 100% HATES doing assessments. Hates them. The reason the back-up on call person exists is because of Nathan. When the program was brand new and there weren't a lot of clinicians to go around, he volunteered to help out should the person on call get slammed.
He had to go out every weekend for a month.
Not only that, but he's the one who is so insistent that we arrive at the hospital within 90 minutes of the original call. This deadline is more of a guidline at night and overnights, but in the early evening? No way. There's too much of a chance that administrators are still wandering the halls. We don't want to look bad.
So here we were, two years later. I didn't even know that Nathan still took shifts, but obviously he did this particular day because no one else was available. That was the only explanation.
Back to the conversation:
Me: Nathan's on? He's going to LOVE hearing from me.
Answering service: Ooo! Can I call him? ->
Read the complete post at http://feedproxy.google.com/~r/blogspot/tXCM/~3/kyihnOFW4ec/gift-that-keeps-on-giving.html
Posted
5 Jun 2009 3:59 PM
by
Trench Warfare
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