Brilliant programme on BBC2 last night by business guru Robinson. Hopefully it will make care home owners sit up and smell the coffee when it comes to the link between care quality and profitibility. Also makes you wonder if the current ratings for care homes need more categories than 1, 2, or 3. Too often care homes where everyone is slumped, bored around a TV (which they are ignoring) get a 2-star.
Comment on the programme at the blog, or here
It was a great programme and the story it told demonstrated how easy it could be to make improvements, and how current working mantras frustrate many attempts.