I agree that there are issues about caseloads, work-load etc (a recent report in the Guardian Society, May 21st noted that public sector and voluntary sector workers worked far more unpaid overtime and more staff were likely to work extra than the private sector, leading to approx. 60,000 jobs saved in the sector)
However, I still do think that we have got some fundamentals wrong. Staff need to know what is expected of them, have the skills to respond and decide, and have the authority to act. Most people are reasonably motivated (as above) and want to do good work. That even applies to other areas such as manufacturing. but we make work complicated, wasteful of time and energy, give inefficient services to the public, causing more waste and are bound by the continuing nonsense of compliance and inspection. We should concentrate our energy on getting it right not checking how it went wrong. The sheer numbers of back-room staff is frightening. In my authority it is estimated that maintaining Contact Point accurately will take 12-13 staff to input infotmation. Plus no doubt there would be managers and back up staff and audit for them. How effective in financial terms is this in keeping children safe? Would it be more cost-effective to employ more social workers? Or, perish the thought put the cash into preventative services or more Health Visitors for better child surveillance?