Community Care Live Birmingham Programme 2016

Community Care Live programme

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Event sponsor:medway council logo 119x84Masterclass sponsor:Essex County Council logowssmallCongress sponsor:Haringey-small]
Masterclass host: NIHR logo

Day 1

09:00 Registration and exhibition
10:00 – 10:30Transforming HaringeyHaringey logo
12:30Lunch and exhibition
16:45Exhibition
17:30Close of day one

Please note this is the programme from Community Care Live London 2015 which took place on 3 and 4 November 2015. This is just to provide you with an idea of the sessions that were featured. The programme for the CC Live Birmingham 2016 will be added in the next few months and we’re working on this now.

Day 2

  • Children and families services stream
  • Adults’ services stream
  • Management stream

Full programme

Children and families stream

Day one, 10:00 – 10:30 Transforming Haringey

  • Outlining the transformation agenda at Haringey
  • Cultivating strong, effective leadership to drive change forward
  • Achieving whole systems change

Jon Abbey, director of children and young people services, Haringey Council

Sponsored by: Haringey-small]
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Mock Court

Day one, 09:45 – 11:00 How to support children to give evidence in court

Giving evidence in court can be a hugely traumatic experience for any child, let alone those who are already vulnerable. Social workers play a critical role in preparing children and supporting them through the court process to mitigate any further trauma where possible. Gain essential skills to improve your practice in supporting children through the process of giving evidence in court. Take this key opportunities to hear best practice and troubleshoot common difficulties.
Janique Burden, NSPCC service manager, Young Witness Service
Practitioner, Young Witness Service
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Day one, 11:30 – 12:30 What makes a great children’s social care manager

  • Identifying the unique skills, competencies and behaviours that you need to hone for success
  • The Medway approach to talent development: the Assessed and Supported Year in Management Programme for Children’s Social Care professionals
  • Developing clear strategies on how can you improve your management style

Barbara Peacock, director of children and adults services, Medway Council
Sponsored by: Medway Council logo
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Day one, 14:15 – 15:15 Rekindling relationship based social work practice

  • Examining how relationship based social work practice has been used across the system in Essex
  • Outlining the powerful impact it has had on the way we work with families: reducing the number of children in care by a third, and the number of children subject to Child Protection Plans by half
  • Reviewing the impact it has had on children, young people and families and the positive way it has changed their lives

Helen Lincoln, executive director of people operations, Essex County Council
Sponsored by: Essex County Council logo
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Day one, 14:00 – 15:00 CSE & Trafficked Children: Aiding recovery through attachment and trauma informed care and therapy

The presentation will provide an overview of a ‘staged treatment model’ for complex trauma and explore the application of this in a ‘trauma informed’ organisation.

It will seek to explore the concept around what is ‘therapeutic’ and the required support for all professionals to make best use of each day of their involvement with the child or young person.

Learning outcomes:

  • To provide an overview of 4 years of research seeking to identify and provide early interventions for emotional and behaviour difficulties.
  • To be able to identify symptoms associated with trauma difficulties and others areas which may need to be considered
  • To understand the stages of recovery through the attachment and trauma lens
  • To understand the staged treatment model and what is a trauma informed organisation

Richard Cross, head of clinical service, Five Rivers Child Care

Sponsored by: Five Rivers Child Care logo
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Day one, 14:00 – 15:00 Panel discussion: the key role of social workers in preventing radicalisation

Radicalisation is an emerging issue that social workers cannot afford to ignore. This discussion will unite the authorities at the cutting edge of tackling radicalisation to address why radicalisation should be on every social worker’s agenda. What makes a person vulnerable to being radicalised? What is the government doing to combat radicalisation? And what do social workers need to be doing at a local level to increase early detection, safeguard vulnerable people and support the national agenda?

Victoria Latham, head of local delivery, Prevent, OSCT

Dr Jane Reeves, director, University of Kent Centre for Child Protection

Alamgir Sheriyar, active referral co-ordinator, Kent Police

Dr Tony Stanley, chief social worker, Birmingham City Council and also leads on this emerging area of practice for the national network of principal social workers

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Day one, 15:30 – 16:30 Keynote address: child sexual exploitation – examining the national crises and improving prevention and detection

  • Why has child sexual exploitation remained undetected around the country for so long?
  • Reviewing what we know now about child sexual exploitation and how we can use this knowledge to improve prevention and detection
  • Identifying the key lessons from serious case reviews, inquiries, investigations and mistakes from the past
  • How can you identify child sexual exploitation in your authority?

Dr Helen Beckett, joint director of The International Centre: Researching child sexual exploitation, violence and trafficking, University of Bedfordshire

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Training session

Day one, 15:30 – 16:30 ‘Zak’ simulation: the online grooming and radicalisation process

Learn how to spot the signs of online radicalisation. Developed by the University of Kent Centre for Child Protection, with Kent Police and Kent County Council, Zak offers professionals the chance to train on key aspects of radicalisation – gaining insight into the process and implications for the victim and groomer

Dr Jane Reeves, director, University of Kent Centre for Child Protection

Alamgir Sheriyar, active referral co-ordinator, Kent Police

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Training session

Day one, 15:30 – 16:45 How to not be afraid of the media: Skills and strategies to manage this inevitable part of the role

Most local authorities would agree that it is not a case of if, but when. At some point, a serious incident will occur which will throw them into the media spotlight. Rather than waiting until you face enormous media scrutiny yourself, prepare to deal with it right now. This practical and interactive session will empower you to negotiate the challenging media landscape. Understand how to work with the press to promote the profession and protect your organisation.

Professor Ray Jones, professor of social work, Faculty of Health, Social Care and Education, Kingston University and St George’s, University of London

Ruth Smith, publisher, Community Care

Michael Buchanan, social affairs correspondent, BBC

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Training session

Day two, 9:45 – 11:15 What makes for a good or outstanding Ofsted inspection?

The prospect of an Ofsted inspection can strike fear into the most unshakeable manager, but this session will arm you with what you need to know to survive and inspection. Hear from councils who have made the grade and from Ofsted inspectors on what they’re looking for. Learn about common pitfalls and how to avoid them. See what more you can do to keep morale up pre, during and, in cases of a negative inspections, after inspections.

Nick Whitfield, chief executive, Achieving for Children and director of children’s services, Kingston and Richmond

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Training session

Day two, 09:45 – 11:00 Successful intervention in cases of neglect

  • Challenging why neglect is the hardest category of abuse to evidence
  • Best practice in gathering evidence on child neglect and presenting it in court
    • Maximising quality evidence from home visits
    • Recognising what barristers and judges expect to see and ensuring your evidence meets their requirements
    • Improving outcomes for children and young people who are victims of neglect

Joanna Nicolas, child protection consultant and trainer, Joanna Nicolas Ltd

Jenny Molloy, author, ‘Hackney Child’; ‘Tainted Love’ and patron, BASW
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Day two, 10:00 – 11:00 Autism master class: how to support people with autism in challenging situations and environments

An essential session for social care professionals wanting to equip themselves with the very latest autism practices. This workshop will look broadly at autism awareness and understanding, and then focus on equipping you with the skills and strategies to anticipate challenging situations and support those with autism through them. This will include scenarios where the police, criminal justice system or members of the public may be involved. Autism in Practice is the award-winning training arm of charity Autism Together.

  • Delegates will learn approaches which will inform and illustrate best practice in supporting those on the spectrum who find themselves in situations which could lead to misunderstandings and therefore raised anxiety and an inability to cope
  • The workshop supports new Department of Health guidance (Statutory guidance for Local Authorities and NHS organisations to support implementation of the Adult Autism Strategy), which stresses the need for autism awareness training for social care and healthcare staff
  • It also supports Connect to Autism, the Department of Health-backed programme encouraging public and private sector organisations to become more autism-friendly

Yvonne Crowhurst, head, Autism in Practice

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Please note this is the programme from Community Care Live London 2015 which took place on 3 and 4 November 2015. This is just to provide you with an idea of the sessions that were featured. The programme for the CC Live Birmingham 2016 will be added in the next few months and we’re working on this now.

Day two, 11:30 – 12:30 Keynote address: Putting attachment theory into practice

Forming organised attachments is a vital part of a child’s development, with implications for children and their future relationships. As a social worker, you can play a key role in ensuring that children grow up in a safe and nurturing environment, where they can find a secure base and a safe haven. You can also recognise and support children who indicate disorganised attachment behaviour. This comprehensive session will increase your understanding of up-to-date attachment theory and research as well as assist you in its practical applications; from assessing attachment, developing best-practice to bolster evidence and, more importantly, to help families become more sensitive to their children’s needs.

Professor David Shemmings OBE PhD, professor of child protection research, University of Kent and visiting professor of child protection research, Royal Holloway, University of London

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Training session

Day two, 11:30 – 12:45 Neglect: how to best conduct home visits?

From ensuring you are engaging the best strategies in detecting problems and gathering evidence to negotiating practical challenges and keeping yourself safe. A mixture of role play and interactive discussion will be employed to demonstrate best-practice in home visits when dealing with cases of neglect.

Joanna Nicolas, child protection consultant and trainer, Joanna Nicolas Ltd

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Day two, 11:30 – 12:30 Signs of Safety and Systems Centred approaches – creating a culture to support effective child and family social work practice

This presentation will explore how theoretical approaches to practice can also be used to support both individuals and organisations through times of change. We will be discussing a range of interventions that can help you to create and sustain a climate that enables effective social work practice, whether you are a social worker, manager or leader.

    • To understand the stages of development during times of transition and change
    • To consider what you can do to influence the climate and culture of your organisation
    • To hear about the practical application of this approach in West Sussex and what difference this is making

Annie MacIver, head of family operations, West Sussex County Council

Wendy Hill, principal social worker – practice improvement, children’s social care, West Sussex County Council

Sponsored by: West Sussex Council logo
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Training session

Day two, 13:45 – 15:15 Understanding the different models of child sexual exploitation and grooming

This important session will outline the 15 models of child sexual exploitation that have been identified to date. Gain an improved understanding of the different models and see how they can be used in practice to increase detection and improve outcomes in cases of child sexual exploitation.

Sheila Taylor MBE, chief executive, NWG Network

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Day two, 14:00 – 15:00 “Chelsea’s Choice”: child sexual exploitation performance and discussion

Attend this hard-hitting performance designed to raise awareness of child sexual exploitation. The performance is followed by a discussion session, which will focus on recognising the signs of child sexual exploitation and improving your strategies for prevention.

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Day two, 15:30 – 16:30 Discussion panel: Special Guardianship Orders – are they being misused?

Join our expert panel as they examine why there is growing concern around the application of Special Guardianship Orders. Are they being misused? And how should they be used appropriately to ensure the best outcomes for looked after children?

Nigel Priestley, senior partner, Ridley and Hall Legal Ltd

Alan Fisher, independent consultant, social worker, manager, writer

Harvey Gallagher, chief executive, Nationwide Association of Fostering Providers

Cathy Ashley, chief executive, Family Rights Group

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Training session

Day two 15:30 – 17:00 Child sexual exploitation: understanding perpetrator behaviour

Having a better understanding of perpetrator behaviour can be used to identify, prevent and detect child sexual exploitation. This session will equip you with a comprehensive understanding of what we currently know about perpetrators and their behaviour. It will also outline how you can apply this knowledge in your practice.

Dr Graham Hill, consultant criminologist, KLIK Protective Services

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Adults’ stream

Day one, 09:45 – 11:00 Panel discussion: making integration work

As we head towards a future of more integrated health and social care, now is the time to understand why sometimes pooled budgets and good-will is not enough. Hear the latest evidence on what works and what doesn’t and how pioneering areas are overcoming challenges and achieving success in this difficult area at both a strategic level and on the frontline.

Professor Gillian Leng CBE, director of health and social care, National Institute for Health and Care Excellence

Julie Wenham, social worker, Torbay community learning disability team, Torbay and Southern Devon Health and Care Trust

Peter Hay, strategic director for people, Birmingham City Council

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Day one, 09:45 – 11:00 “Dementiaville”: enabling the “butterfly household model” in dementia care

  • Examining the key principles of the “butterfly household”: taking a holistic approach to improving the lived experience
  • Hearing from professionals spearheading the approach:
    • Navigating the practical challenges around implementation
    • Realising its benefits
    • How to drive up the use of the “butterfly household” approach in your local authority and change the way we view dementia care

Dr David Sheard, CEO/Founder, Dementia Care Matters

Jo-Anne Wilson, matron general manager, Poppy Lodge

Craig Edser, activities co-ordinator, Poppy Lodge

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Training session

Day one, 09:45 – 11:00 The Care Act: the right to independent advocacy

  • Identifying who is entitled to advocacy under the Care Act
  • The role of the advocate in supporting and representing individuals under the Care Act
  • The links between different types of advocacy – Care Act, mental capacity, mental health
  • Good commissioning practice in advocacy services

Kate Mercer, Kate Mercer Training

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Mock Court

Day one, 11:30 – 12:45 Deprivation of Liberty legal clinical: making effective applications to the Court of Protection

  • Making an application to the Court of Protection under s21A Mental Capacity Act 2005: Examining the case of AJ v A Local Authority; when and who should make the application and what evidence is required?
  • Examining what is enough/appropriate evidence for authorising deprivation of liberty in placements other than care homes or hospitals following the Supreme Court judgement of P v Cheshire Westand P&C v Surrey
  • Making an application to the Court of Protection for community based deprivation of liberty authorisations; when and who should make the application and what evidence is required?

Jessica Flanagan, associate solicitor, Clarke Wilmott LLP

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Day one, 11:30 – 12:30 Panel discussion: Implementing the duties of the Care Act to assess carers

  • Assessing the implementation of duties under the care act
  • Lessons which can be learnt from a carer’s perspective: what does good care and bad care look like?
  • Understanding the support needs of carers and the role that social workers play
  • Exploring what more we can learn from service users and their carers: the role that experts by experience can play in shaping the social care agenda

Chloe Wright, policy and public affairs manager, Carers UK

Keymn Whervin, carer, expert by experience and member, National Co-production Advisory Group

Chris Atherton, principal social worker, adults social services, Haringey Council

Hugh Constant, practice development manager, Social Care Institute for Excellence (SCIE)

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Day one, 13:00 – 14:00 The voice of practitioners in generating social care research evidence

  • Exploring how practitioners have engaged in research with examples presented from practitioners themselves, including opportunities and barriers faced
  • Discussing the research culture in social care practice and ways to improve it

Dr George Julian, visiting fellow, Personal Social Services Research Unit, London School of Economics

Anji Mehta, finance and impact Manager, NIHR School for Social Care Research and manager, Personal Social Services Research Unit, London School of Economics

Further speakers tbc

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Mock Court

Day one, 13:45 – 15:15 Legal masterclass: the Mental Capacity Act

Much attention is given to the legal problems arising from the Mental Capacity Act relating to deprivation of liberty, but what of the numerous other legal issues the Act raises? From assessing capacity and best interests decision making to referring people to an independent mental capacity advocate, this important legal masterclass will enable you to get to grips with the legal challenges arising from the Act.

Annabel Lee, barrister, 39 Essex Street

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Day one, 14:00 – 15:00 Panel discussion: the key role of social workers in preventing radicalisation

Radicalisation is an emerging issue that social workers cannot afford to ignore. This discussion will unite the authorities at the cutting edge of tackling radicalisation to address why radicalisation should be on every social worker’s agenda. What makes a person vulnerable to being radicalised? What is the government doing to combat radicalisation? And what do social workers need to be doing at a local level to increase early detection, safeguard vulnerable people and support the national agenca?

Victoria Latham, head of local delivery, Prevent, OSCT

Dr Jane Reeves, director, University of Kent Centre for Child Protection

Alamgir Sheriyar, active referral co-ordinator, Kent Police

Dr Tony Stanley, chief social worker, Birmingham City Council and also leads on this emerging area of practice for the national network of principal social workers

Back to top

Training session

Day one, 14:00 – 15:15 Attachment with adults’

This session will provide an introduction to the subject of attachment with adults, an emerging area of practice for adults’ practitioners. It will provide insight into what attachment issues mean for adults and how attachment can be applied in your cases. For the second part of this training session, you are encouraged to bring along any of your own practice examples of attachment to discuss with your peers. Working together, the group will use these examples to study the application of attachment theory and how it can help in practice.

Lydia Guthrie, trainer, group facilitator and supervisor, Change Point

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Day one, 15:30 – 16:30 Managing legal risks in adults’ social care

  • Recognising the critical risks managers face in relation to adult social care legal liabilities
  • Examining managerial responsibilities arising from the new Care Act and what you should be doing now to prepare for these
  • Key risk factors around deprivation of liberty and essential strategies for mitigating against these risks

Belinda Schwehr, Care and Health Law

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Training session

Day one, 15:30 – 16:45 How to not be afraid of the media: Skills and strategies to manage this inevitable part of the role

Most local authorities would agree that it is not a case of if, but when. At some point, a serious incident will occur which will throw them into the media spotlight. Rather than waiting until you face enormous media scrutiny yourself, prepare to deal with it right now. This practical and interactive session will empower you to negotiate the challenging media landscape. Understand how to work with the press to promote the profession and protect your organisation.

Professor Ray Jones, professor of social work, Faculty of Health, Social Care and Education, Kingston University and St George’s, University of London

Ruth Smith, publisher, Community Care

Michael Buchanan, social affairs correspondent, BBC

Back to top

Mock Court

Day one, 15:30 – 17:00 Coroner’s court mock inquest

It is more likely than not that at some point in your career you will need to give evidence at an inquest. To help you prepare for that eventuality, we are staging a mock coroner’s court. This innovative and insightful format will help you gain an essential understanding of your responsibilities and equip you with the tools you need to navigate a coroner’s inquest appropriately.

Fiona Butler, partner (barrister), Browne Jacobson

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Day two, 09:45 – 11:00 Panel discussion: deprivation of liberty

Applying the law on a deprivation of liberty can be an extremely complex task for any social worker. The stakes are often high and the outcome critical for all parties involved. It is essential that social workers gain clarity on deprivation of liberty legislation and the practice implications. Take this unique opportunity to quiz our panel of experts on key practice questions around deprivation of liberty and hone your skills around one of the most significant challenges for social workers working with adults.

Niall Fry, policy lead, Mental Capacity Act, Department of Health

Lorraine Currie, lead on Deprivation of Liberty Safeguards, Association of Directors of Adult Social Services

Alex Ruck Keene, barrister, 39 Essex Street

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Day two, 10:00 – 11:00 Autism master class: how to support people with autism in challenging situations and environments

An essential session for social care professionals wanting to equip themselves with the very latest autism practices. This workshop will look broadly at autism awareness and understanding, and then focus on equipping you with the skills and strategies to anticipate challenging situations and support those with autism through them. This will include scenarios where the police, criminal justice system or members of the public may be involved. Autism in Practice is the award-winning training arm of charity Autism Together.

  • Delegates will learn approaches which will inform and illustrate best practice in supporting those on the spectrum who find themselves in situations which could lead to misunderstandings and therefore raised anxiety and an inability to cope
  • The workshop supports new Department of Health guidance (Statutory guidance for Local Authorities and NHS organisations to support implementation of the Adult Autism Strategy), which stresses the need for autism awareness training for social care and healthcare staff
  • It also supports Connect to Autism, the Department of Health-backed programme encouraging public and private sector organisations to become more autism-friendly

Yvonne Crowhurst, head, Autism in Practice

Back to top

Training session

Day two, 11:30 – 12:30 Deprivation of liberty: how the new law may impact in practice

This informative session will arm you with the latest insight into the Law Commission’s proposals for a replacement scheme for the Deprivation of Liberty Safeguards. Explore current issues with these safeguards and the Cheshire West judgement. Examine the key messages which have come out of the consultation and hear about the development of the new policy scheme. Don’t miss this unique opportunity to learn about the next steps for law reform.

Tim Spencer-Lane, lawyer, Law Commission

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Training session

Day two, 13:45 – 15:00 Adult safeguarding dilemmas: empowering people to make informed choices

As an adults’ social worker, you play a crucial role in “making safeguarding personal”. But how do you do this effectively when working with people who choose to remain in damaging relationships, or when working with people who self-neglect? And how can you work to resolve conflicts within families? This practical session will draw on the experiences of councils which are leading the way in their adult safeguarding practices to help you overcome these challenges in your own practice.

Elaine Cass, Social Care Institute for Excellence (SCIE)
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Day two, 14:00 – 15:00 Supporting good lives with community-based social work practice: better for users, better for workers

    • Understanding how the Care Act has enabled community-based social work to be introduced across the health and social care system
    • Reviewing the impact of shifting from an ‘assessment of services’ to becoming part of a co-produced, joined up, community based ‘system of support’: helping people to get on with their lives
    • Realising the benefits of connecting people to people

James Bullion, director for adult operations, Essex County Council
Sponsored by: Essex County Council logo
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Day two, 15:30 – 16:30 Personalised Care and Support Planning – the Care Act and beyond

  • Share details of what people must and should do to meet the requirements of the Care Act when it comes to personalised care and support planning
  • Share practical tools for people to make these requirements a reality
  • Highlight the factors that most help with good care and support planning – and those that get in the way
  • Share information about the centrality of care and support planning to the Integrated Personal Commissioning programme and other initiatives

Rich Watts, integrated personal commissioning advisor, Think Local Act Personal

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Management stream:

Day one, 10:00 – 10:30 Transforming Haringey

  • Outlining the transformation agenda at Haringey
  • Cultivating strong, effective leadership to drive change forward
  • Achieving whole systems change

Jon Abbey, director of children and young people services, Haringey Council

Sponsored by: Haringey-small]
Back to top

Please note this is the programme from Community Care Live London 2015 which took place on 3 and 4 November 2015. This is just to provide you with an idea of the sessions that were featured. The programme for the CC Live Birmingham 2016 will be added in the next few months and we’re working on this now.

Day one, 09:45 – 11:00 Panel discussion: making integration work

As we head towards a future of more integrated health and social care, now is the time to understand why sometimes pooled budgets and good-will is not enough. Hear the latest evidence on what works and what doesn’t and how pioneering areas are overcoming challenges and achieving success in this difficult area at both a strategic level and on the frontline.

Professor Gillian Leng CBE, director of health and social care, National Institute for Health and Care Excellence

Julie Wenham, social worker, Torbay community learning disability team, Torbay and Southern Devon Health and Care Trust

Peter Hay, strategic director for people, Birmingham City Council

Back to top

Day one, 11:30 – 12:30 What makes a great children’s social care manager

  • Identifying the unique skills, competencies and behaviours that you need to hone for success
  • The Medway approach to talent development: the Assessed and Supported Year in Management Programme for Children’s Social Care professionals
  • Developing clear strategies on how can you improve your management style

Barbara Peacock, director of childrens and adults services, Medway Council

Back to top

Day one, 14:15 – 15:15 Rekindling relationship based social work practice

  • Examining how relationship based social work practice has been used across the system in Essex
  • Outlining the powerful impact it has had on the way we work with families: reducing the number of children in care by a third, and the number of children subject to Child Protection Plans by half
  • Reviewing the impact it has had on children, young people and families and the positive way it has changed their lives

Helen Lincoln, executive director of people operations, Essex County Council
Sponsored by: Essex County Council logo
Back to top

Day one, 15:30 – 16:30 Supervision: are you getting the most from your team?

  • Recognising what good supervision looks like
  • What outcomes should you expect to see from effective supervision?
  • Understanding how supervision can be used to prevent stress and sickness and increase retention
  • What models should you be using?

Sharon Lambley, lecturer in social work (social work and social care), University of Sussex

Dr Tish Marrable, lecturer in social work (social work and social care), University of Sussex

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Training session

Day one, 15:30 – 16:45 How to not be afraid of the media: Skills and strategies to manage this inevitable part of the role

Most local authorities would agree that it is not a case of if, but when. At some point, a serious incident will occur which will throw them into the media spotlight. Rather than waiting until you face enormous media scrutiny yourself, prepare to deal with it right now. This practical and interactive session will empower you to negotiate the challenging media landscape. Understand how to work with the press to promote the profession and protect your organisation.

Professor Ray Jones, professor of social work, Faculty of Health, Social Care and Education, Kingston University and St George’s, University of London

Ruth Smith, publisher, Community Care

Michael Buchanan, social affairs correspondent, BBC

Back to top

Training session

Day two, 09:45 – 11:00 Manager session: what makes for a good or outstanding Ofsted inspection?

The prospect of an Ofsted inspection can strike fear into the most unshakeable manager, but this session will arm you with what you need to know to survive and inspection. Hear from Nick Whitfield, who has made the grade and get a better understanding of what Ofsted are looking for. Learn about common pitfalls and how to avoid them. See what more you can do to keep morale up pre, during and, in cases of a negative inspections, after inspections.

Nick Whitfield, chief executive, Achieving for Children and director of children’s services, Kingston and Richmond

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Day two, 09:45 – 11:00 Better management of agency staff

  • Strategies for controlling costs
  • Exploring how service quality can be improved
  • Examining what more can be done to ensure stability for service users
  • Lear from councils who have successfully reduced their use of agency staff

Charles Austin, client services director, Comensura

Jon Milton, business development director, Comensura

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Day two, 10:00 – 11:00 Inspirational leadership: top tips for managers

  • Managing the demands of the frontline
  • Balancing support versus direction
  • Adapting and leading new methods of working in trying times
  • Supporting an engaged workforce

Ruth Baker, group manager fieldwork, Southend-on-Sea Borough Council

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Day two, 11:30 – 12:30 Improved conflict resolution: how to handle hostile and/or violent service users

  • Effectively assessing situations and looking for early warning signs
  • Reading other people’s body language and monitoring your own
  • Essential strategies for deescalating situations which have become heated

Darren Good, managing director, GoodSense Conflict Resolution Training

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Training sessionDay two, 14:00 – 15:15 Managing performance: building a high performing team and tackling underperformance

It is your responsibility as a manager to ensure your social work team complies with the Health and Care Professions Council’s standards of proficiency. But with high caseloads and increasing referrals this can prove a considerable challenge. How do you balance personal accountability with organisational responsibility to create the right environment for high performance? And how do you ensure that you are employing the right strategies for managing poor performance? This session will equip you with the tools you need to improve your team’s performance and with appropriate strategies for managing cases of poor performance.

Sam Oestreicher, health professional representative, Unison

Wendy Hill, principal social worker – practice improvement, children’s social care, West Sussex County Council

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Day two, 14:00 – 15:00 Supporting good lives with community-based social work practice: better for users, better for workers

  • Understanding how the Care Act has enabled community-based social work to be introduced across the health and social care system
  • Reviewing the impact of shifting from an ‘assessment of services’ to becoming part of a co-produced, joined up, community based ‘system of support’: helping people to get on with their lives
  • Realising the benefits of connecting people to people

James Bullion, director for adult operations, Essex County Council

Sponsored by: Essex County Council logo
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Day two, 15:30 – 16:30 How to spot the signs of stress and sickness in your team and improve retention and absence rates

  • Examining the approaches used by local authorities who do this well
    • Identifying common warning signs and intervening early
    • Strategies for reversing the trend in high sick leave and absence
    • Monitoring the mood of your team and providing ongoing support

Lori Goosen, organisational development consultant at London Borough of Bexley

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The organisers reserve the right to change the programme, speakers or venue should circumstances require.

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