New one stop shop for complaints announced

    The Scottish executive has launched proposals for a radical
    one-stop shop complaints system for all public sector issues
    following an announcement by Angus MacKay, minister for finance and
    local government.

    The proposals are based on the consultation paper, ‘Modernising
    the Complaints System’, published in October 2000. The new
    proposals will combine the public’s complaints about local
    government, the health service, housing associations, the mental
    welfare commission as well as Scottish parliamentary issues.

    As well as streamlining the process, powers are proposed to
    publish more information regarding complaints including instances
    where a complaint has not been remedied. MacKay indicated that some
    800 organisations would be consulted on the proposals, and a
    parliamentary bill drawn up as soon as possible thereafter.




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