24-hour social care call centre goes live

The country’s first 24-hour social care call centre for children
has been launched on Merseyside.

Liverpool Council has set up the £1m centre, which will run
alongside a computer system that allows all agencies to obtain
information on the city’s 108,000 children.

Lord Laming’s report into the death of Victoria Climbi’ highlighted
poor information sharing between professionals as a key
failing.

The call centre, which has dealt with about 3,000 calls a week
since its launch last month, is staffed by six social workers and a
team manager deployed from the council’s social services
department.

Next month, the council will pilot its children community index,
which will integrate information from social services, education
and other sources, including Connexions and youth offending.

The council has spent about £200,000 on the system, half of
which was provided by the government for its identification,
referral and tracking work.

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