Complex rules lead to social exclusion

    The delivery of older people’s services can be confusing and lead
    to social exclusion, MPs have warned.

    The public accounts committee’s report on improving public service
    for older people finds that complex arrangements discourage people
    from using services.

    “The needs and views of older people should be regularly gauged and
    taken into account in developing services,” the report says, adding
    that existing research could be better shared across government,
    academics and the voluntary sector.


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