Scots’ out-of-hours services ‘too patchy’

    Scots’ out-of-hours services ‘too patchy’ The Consumers Association
    in Scotland has called for a review of out-of-hours social services
    after its survey of providers found widespread variation in
    quality.

    In particular, it wants a set of national standards to be
    developed for out-of-hours. Although some local standards have been
    developed, there is still too much inconsistency over how services
    are structured, the survey reveals.

    The association said it was time for the Social Work Services
    Inspectorate, along with the Scottish Care Commission and Audit
    Scotland, to review out-of-hours because local authorities and
    regional providers were starting to think about how to respond to
    increasing pressures on the system.

    The survey finds a lack of co-ordination between social work and
    other agencies’ out-of-hours services, including the NHS, police
    and housing. Some authorities suggested a need for greater
    integration between services. It also reports a failure to engage
    service users to drive service development.

     

    More from Community Care

    Comments are closed.