Talk about what social workers do, not where they sit

Camden council introduced agile working, which includes hotdesking, almost five years ago for children’s social workers. Martin Pratt, director of children’s services at Camden Council, explains how they have made it work

Portrait photo of Martin Pratt
Photo: Justin Thomas

By Martin Pratt

Hotdesking is, and always has been, a very contentious issue in social work. But, in my opinion, it is often the lightning rod for more fundamental, deeper issues. The sense that some employers neither understand or value social work itself.

I’ve worked in places where I’ve had the same desk for years at a time; I now hotdesk alongside my staff in Camden. In my opinion there are pros and cons to each.

Yes, I admit that at times I wish I wasn’t quite so nomadic. But I also remember having my own desk with an in-tray piled so high it needed serious archaeology to get to the bottom of it because there was never any reason to throw things away.

Agile working not hotdesking

We sat in our own, segmented teams and had no concept of where other teams were placed, even those we were on the phone to regularly, because we rarely met or spoke to them in person.

In Camden we made the shift to agile working in 2014 and I have no doubt my social workers probably still have divided opinions over whether they like it or not.

However, we have no problems recruiting and retaining staff and the issue of hotdesking has never been raised as a major problem.

I believe this is because hotdesking here was accompanied by a move to a new building in the heart of London that was designed to embrace ‘agile working’ not just ‘hotdesking’. We now use the same approach in our other buildings too.

It’s an important distinction because it was never just about reducing the number of desks and buildings, although we have done that. The new building design took into account the needs of workers and we had clear purpose and thought behind it. It also coincided with developing a clear practice model which celebrates excellent social work.

We wanted to overcome some of those traditional problems around communication between sectors and professions and increase active collaboration.

We wanted staff to be given the choice as to where they sat based on the task they were doing or their needs at the time. An essential component was identifying a confidential casework zone.

So, if a social worker wants to work with a coffee in hand or do some research, they can sit down near the café. If they need to engage with other teams, they can always find space to do that. But if they need to be in a confidential area or need other social workers around them then we have a ‘home floor’ where the multi-agency safeguarding hub (MASH) is located and where all the team meetings also take place.

Senior leaders hotdesk too

They all have a fixed locker on the home floor which is large enough to fit in the equipment, books or the other stuff you need but don’t want to drag around.

I, and other senior leaders including the chief executive of the council, also hotdesk alongside our staff. This means I’m available if they need me but more importantly it shows we are all committed to this new way of working. It’s not one rule for me and another for frontline workers.

Finally, probably the most important element to get right with agile working is to ensure workers have decent equipment. Decent laptops, smart phones, tablets and reliable remote working infrastructure are vital if you are expecting social workers to be able to work from wherever they are.

I absolutely agree that hotdesking shouldn’t be contemplated if you work from a deficit model and your social workers have high caseloads, poor support and a grim working environment. If you do, then the introduction of hotdesking will simply become a daily illustration of the lack of value the organisation places on social work.

Staff need to feel supported no matter where they are

The key point is that we have never thought about hotdesking on its own but rather the environment that we create for social workers to carry out the work we need them to do. Social work is actually a very mobile and collaborative profession so we’ve sought to create an environment where it can flourish and staff can feel supported no matter where they are.

If you maintain this as your firm focus, then I think it is possible to re-think, even re-imagine, how and where social workers sit and where they do that work.

We never really talk about “hotdesking” in Camden. We talk about our approach to social work which includes flexibility – that is not just flexibility of our buildings and working spaces but flexibility in our approach to families and partners as part of our unique model of social work.

I suspect hotdesking will continue to be a perennial and divisive issue for social work but I, for one, would much rather talk about what social workers do, rather than where they sit.

Martin Pratt is deputy chief executive and director of children’s services at Camden Council

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9 Responses to Talk about what social workers do, not where they sit

  1. Colddesk Advocate March 21, 2019 at 9:31 am #

    Hmmm, Senior leaders don’t manage a caseload though, so how is mentioning them in this article even relevant?! Of course, it’s fine to hotdesk when you’re not regularly in and out of the office on visits! Hotdesking is and always has been a cost-saving exercise. Hotdesking makes a stressful job even more stressful. Just ask the 86% respondents in the CC survey. This article is not great PR for Camden LA… 😐

  2. maharg March 21, 2019 at 2:32 pm #

    Hot desking, agile working me thinks, emperors new clothes

    The gullible, been deluded into thinking that unless you cannot see the benefits from ,you are a social outcast, you are out of step, failing to progress.

    If 84% people think it’s a bad idea, only 16% think it’s a good idea, we may have to analyse, their job role, the impact that he has, and why they perceive it beneficial. Against the people that dislike this practice. As it is entirely possible that the 84% have different job roles which are affected by this practice.

  3. NM March 21, 2019 at 7:42 pm #

    Cost cutting initiative introduced by LA’s to manage increasing needs with reduced income.

  4. Peter Teague March 21, 2019 at 8:59 pm #

    Hot desking is so counter productive. Biggest downer in SW was when somebody thought it was beneficial to provide value for money. Public services should be exempt; best interests of the public should be paramount.

  5. Annonymous March 22, 2019 at 8:18 am #

    The ‘iceberg of ignorance’ at its best. Come on… Do the social work staff of Camden agree with this? I doubt it very much…

  6. Annonymous March 22, 2019 at 8:21 am #

    If workers think it’s a good idea, then let those workers do it. If they don’t think it’s a good idea, then give them a desk. It really is that simple. Don’t impose a new way of working and pretend that it’s in our best interest…

  7. ian mackay March 23, 2019 at 10:06 am #

    Mr Pratt misses a key aspect of social work, that is being part of a team. In my previous work place we hot desked but within the same physical space including the team manager. We were then able to spontaneously discuss cases, cover calls coming in, and be there for each other.

    If you want to improve and maintain moral, Social Workers need to feel they are part of a team with others there to offer guidance, support, ideas; without roaming around some building seeking it out! Social work is not about sitting at a computer, it is about relationships with real people and that includes colleagues.

  8. Paul March 23, 2019 at 11:31 pm #

    instead of a senior manager pretending to join in a hot desking culture I would be more impressed if as part of their learningand inderstanding that they took on casework from time to time to really inderstand the pressures of their staff.

    Having been both a operational social worker and a senior manager – I can tell you that senior managers have less stress – in many ways less real responsibility and a lot more support.

  9. balloomoon April 2, 2019 at 3:47 pm #

    A senior social work manager can’t hold a caseload Paul, I have supported social workers by doing joint visits and paperwork when required. I understand the pressures as I can see it daily. The stresses are different as you will understand having been there and done it. A leader does just that – whilst not afraid of getting involved in casework they can’t be caseholders. I don’t like hot desking but prefer the zoning of areas.