Webinar: Difficult conversations in the context of the Care Act


Belinda Schwehr, legal framework trainer, Care and Health Law
Mithran Samuel, Head of content – adults, Community Care


In this webinar, Belinda Schwehr focuses on the emerging need for staff to be able to conduct themselves professionally and legally literately when engaged in difficult conversations with members of the public – regarding cuts, funding, staff’s power to bind the council, the reality regarding choice, panel powers, etc – in difficult times.


The message is that there’s often a safer or even a right way to explain ‘bad’ news. But also, that it’s an essential Care Act competency to know how and when to say no to a client, and how and when to say no to one’s own management – to minimise the risk of legal challenge.


6 Responses to Webinar: Difficult conversations in the context of the Care Act

  1. Judith lisk March 31, 2017 at 9:24 am #

    Very good information. Will it be possible for me to have a copy of the slides so that I can share with my colleagues.

  2. Aderonke Fawunmi April 10, 2017 at 11:29 am #

    May I also please have a copy of the slides to share with colleagues

  3. A Prior April 11, 2017 at 12:06 pm #

    Thank you for sharing this link, are there slides available that were broadcast as part of the webinar?


  4. Stephanie Kent April 11, 2017 at 1:27 pm #

    Can I receive a copy of the slides too please?
    Fantastic webinar!

  5. Margaret Stratton April 11, 2017 at 2:10 pm #

    I also would like the slides if they are available. This has been very interesting.

    • Mithran Samuel
      Mithran Samuel April 11, 2017 at 3:26 pm #

      Hi Margaret, Stephanie and Anthony
      Thanks for your comments. It’s great that you have found the webinar useful. Unfortunately we can’t send the slides out but you can access them through the recording of the webinar whenever you like on this page.
      Many thanks,

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