Letters

    Report may at last spur change for care
    workers

    While depressing in its conclusions, Future Imperfect, the
    King’s Fund inquiry report commissioned by the health policy
    think-tank nevertheless gives me hope that perhaps now, at last,
    government ministers and senior health and social care managers
    will sit up and begin to take notice (News, page 4, 14 June).

    Those of us who have had personal experience of care services
    for older and disabled people over the past few years can see
    clearly how care standards are deteriorating as a result of the way
    “Best Value” principles introduced by this government are being
    interpreted by local authorities. In my view, local authorities are
    misinterpreting government intentions and are driving down costs at
    the expense of quality. This trend has been compounded by the
    inadequacy of local authority contracting systems which, all too
    often, are sloppily framed and inconsistently monitored.

    I particularly welcome the emphasis the report places on the
    appalling pay and conditions endured by care workers in the
    independent sector. As the report says, without dedicated and
    well-trained care staff, this government’s ambitious plans for the
    NHS will founder. My recent experience bears this out.

    My 92-year-old mother was recently discharged from hospital. She
    is now back at her care home, in a vulnerable and dependent state.
    The care she needs, and is receiving, is exceptionally good. The
    combined efforts of community-based health and social care
    professionals, working in partnership with relatives, are affording
    her a quality of life that is as good as could be expected and, it
    is to be hoped, will help her to recover at least some of her
    independence.

    There is no doubt that the staff in my mother’s residential care
    home are the most important contributors to her quality of life and
    care, and ultimately they are the people who will prevent her
    readmission to hospital and the potential misuse of scarce NHS
    resources. Yet these care workers endure pay and working conditions
    that are abysmal. Care staff in my mother’s home have recently
    suffered a deterioration of their pay and working conditions as
    their employer attempts to deliver high-quality services at the
    so-called competitive rate that local authorities are prepared to
    pay.

    I am concerned about this because securing care to meet my
    mother’s needs is a constant battle. Her financial resources are
    shrinking, and, although she contributes £147 towards the
    costs of her care, the local authority has been unwilling to make
    this up to fully cover the true cost, even though she has been one
    of their ratepayers for many years.

    Ministers need to act fast to avert a major crisis in social
    care services which will have profound implications for the future
    of the NHS. I hope the King’s Fund report will not only galvanise
    them into action but also spark a campaign to ensure that care
    staff are justly valued, supported and rewarded in future.

    LINDA GOLDSMITH
    London SW2

    Image uplift could help recruit carers

    If we are to tackle the crisis in recruitment and retention of
    residential care staff then we have to demonstrate the value and
    range of work on offer (In Focus, page 10, 7 June).

    Independent nursing and residential care homes do provide long
    and short-term care. Staff will be required to care for and enable
    residents to achieve and exercise their choices. Adding quality to
    people’s later years is, and should be, a positive career decision.
    It is something we should encourage. But if Glenys Jones’s
    statement – “If people have a choice then they would rather not
    wipe bums” – is reflective of the wider social services community,
    then recruiting good staff will be a struggle.

    The independent nursing and residential care home sector wants
    to work with local authorities to ensure adequate funding to allow
    independent sector care workers to receive the wages and training
    necessary to do their vital work. If Best Value was supposed to be
    about ensuring a quality, properly rewarded workforce, then this
    principle should apply across all sectors and be funded
    accordingly.

    ANN MACKAY
    Executive director of community care
    Independent Healthcare Association

    Nursing homes need minimum care fee

    The battle rages back and forth about to who is to blame for the
    nursing home sector being in crisis (News, page 7, 7 June).

    Is it the nursing home owner holding the user to ransom, or the
    director of social services who treats purchasing care for service
    users as just one more commodity for which he or she can drive down
    the price as far as possible, or is there some other reason? Yet
    again the most vulnerable in society – older people, especially
    those with nursing needs – are used as pawns in an unnecessary
    battle.

    From an accounting viewpoint, the provision of care is not
    rocket science. For example, the regulators lay down staffing
    levels, and government lays down the salaries to be paid to both
    care workers and nurses either by statute or by influence. The
    “hotel services”, while not fixed, conform to certain averages. All
    in all, the cost of providing care could be measured
    scientifically.

    How does £48 per night (the figure paid for nursing home
    care) stand up to such scrutiny? Is this really the figure that
    should be paid for the provision of 24-hour board and lodging,
    together with the professional skills of a nurse and support from
    care workers and other ancillary staff?

    We saw a government committed to protecting workers introduce a
    minimum wage. Is it too much to ask that the same government now
    tries to protect vulnerable adults by the introduction of a minimum
    fee to be paid to nursing home owners for their care?

    FRANK URSELL
    Chief executive, Registered Nursing Homes Association

    Clarify procedures for cutting services

    Some sympathy could be offered to directors of social services
    who find their jobs at risk if they were to publicly demand
    substantial increases in social services budgets from government
    (“Spend and go”, 3 May). But as matters stand, all sympathy should
    be reserved for service users affected by reductions in
    services.

    One director quoted talks about involving (social services)
    committee members. The law provides for specific action in the
    likely event of expenditure exceeding resources. sections 114 and
    115 of the Local Government Act 1972 show that involvement must
    include all of a local authority’s members. This would put cuts in
    the public domain for discussion before they are implemented.

    The sections require that where an authority’s actual
    expenditure plus its proposed expenditure is likely to exceed its
    resources, the chief finance officer has a duty to present a report
    to all members of the authority. It will be for a full council
    meeting to consider the report and take action.

    The word “likely” should be noted, particularly when authorities
    use reserves to fund expenditure. The test for the act’s sections
    is not that expenditure will exceed resources, but only that there
    is a reasonable expectation it will occur. Using reserves is a
    strong indicator of how close an authority is to falling within the
    sections. Should members and senior officers make cuts when the
    sections apply without a report being presented to all members, the
    action may be ultra vires – they don’t have the power to make that
    decision. A court could quash such actions.

    We need clarity on the correct procedures, and financial systems
    that indicate the need for further resources at an early stage.
    This would enable local authorities to secure additional funding as
    opposed to enforcing unrealistic eligibility criteria by attempting
    to “target resources at those most in need”, which results in
    people equally in need falling through the holes in the safety net
    – with potentially disastrous results.

    ENFIELD WHEELCHAIR USERS FORUM
    London


    Please tell us about your housing tool

    The article “Home Truths” (3-9 May) says that the Joseph
    Rowntree Foundation “reported that no frontline professional is
    required to collect data on the housing circumstances of the older
    people they see”.

    In view of the fact that by April we should be all using a
    single assessment tool, what questions does the foundation feel
    frontline staff should be asking about housing circumstances? Maybe
    if we know, we can include them.

    PRU PICARD
    Liaison social worker, Saville Medical Group Newcastle upon
    Tyne

     

     

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