Recruitment and Selection Complaints Procedure

Recruitment and Selection
Complaints Procedure

Internal
Complaints

Council employees should follow the established grievance
procedure

External
Complainants

If you are external to the Council you must write to Head of
Service to which you are applying as soon as possible after, but in
any case within 20 working days of the event taking place.

The Head of Service, in conjunction with their Personnel
Officer, will respond to your complaint in writing within 10
working days of receipt of your letter. If you are dissatisfied
with the response received you should write to the Head of Human
Resources within 5 working days stating why you wish to appeal
against the decision.

The Head of Human Resources, or his designated officer will
investigate this matter fully and advise you of the outcome within
10 working days of receiving your appeal.

All complaints will be treated in confidence. The filing of a
complaint will not affect your future treatment in terms of
recruitment, selection, promotion or services provided.

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