Scottish social work complaints review

    Social work complaints procedures are to be examined by the
    Scottish executive, according to the Scottish public service
    ombudsman Alice Brown.

    While the ombudsman deals with complaints from health, housing,
    parliament and other aspects of local government, complaints about
    social work are handled “in house” and can only be dealt with by
    the ombudsman when this process has been exhausted.

    This procedure is now considered outdated. Brown said the key issue
    was whether or not there should be a direct complaints procedure to
    the ombudsman in line with other public services.

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