Northern Ireland to raise expectations.

    A leading Northern Irish civil servant has called on the government
    to educate people to seek higher standards from social
    services.

    Denis McMahon, director of strategy, inclusion and development at
    Northern Ireland’s Department of Health, Social Services and Public
    Safety, said people’s expectations of social services were too low.

    He added that, although the UK had a good level of social services,
    it fell down in the area of responsiveness compared with other EU
    countries.

    Northern Ireland’s civil servants are talking to people about
    proposed social care policies rather than just launching
    consultations.

    McMahon said: “We are educating people in what they can expect and
    building on the capacity of communities.”

    He said that wastage would be reduced if social services were more
    responsive to people’s needs.

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