Call to axe agency if failings continue

    The Child Support Agency is failing more than half a million
    children and should be scrapped if it does not get tougher with
    non-resident parents.

    That was the verdict of the House of Commons work and pensions
    select committee in a report out this week, which also called for
    the government to abandon its plan to cut 25 per cent of agency
    staff.

    Committee chair Sir Archy Kirkwood said: “The CSA is operating on
    borrowed time. Rapid, radical action is needed if the Department
    [for Work and Pensions] is to deliver a service that children
    deserve.”

    The report blames senior managers for failings in implementing the
    agency’s new IT system and a lack of guidance and inadequate
    training for front-line staff.

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