Adult social services complaints system made clearer

New Department of Health regulations will be laid down before Parliament today to ensure it is easier for people to make complaints about adult social services, care services minister Ivan Lewis has announced.

The new rules will make it easier for people to complain if they have been given care that does not suit their needs.

It will also make the system more responsive as time scales will be attached to the complaints process to put pressure on social services to come up with a satisfactory outcome.

People will be encouraged to highlight poor services without fear of recrimination.

Respondents so far to the Department of Health’s ‘Dignity in Care’ survey called for a simpler complaints system. They also wanted to know their rights and what action could be taken.

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