Question from Community Care: Dealing with violent service users. Jim Wild on how a national strategy is needed

Dealing with violent service users. Jim Wild on how a national strategy is needed

* Does your service have a mandatory programme of training to deal with challenging users? (GUIDE TIME FOR DISCUSSION: 20 minutes)

* Do you know the difference between ‘dangerous’ and ‘difficult’ users? (20 minutes)

* How often does your agency practice ‘real life’ scenarios in the workplace so that when a potentially violent situation occurs everyone (admin staff, practitioners, managers) know how to respond? (30 minutes)