Messages for Practioners

According to children with CHSCN and their families, good practice in service provision:

Demonstrates flexibility and responsiveness to families’ individual needs.
Actively safeguards their “ordinary” lives and needs.
Works in partnership with families, valuing their knowledge and expertise.
Works with wider networks, including family, friends, other services and settings.

For Scie’s knowledge review, eight services that fulfilled these good practice criteria were selected for a practice survey.

Common features included:

Families were perceived as competent experts.
The child and family were acknowledged as partners in defining need.
A high value was placed on individual relationships.
Different aspects of a child and family’s identity were actively recognised and accommodated.
Autonomy was delegated to frontline staff.
High levels of flexibility and responsiveness were provided.
Tasks such as “navigating”, “signposting”, “way-finding”, “advocating” or “key working” were included within the function of the service.

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