Case studies of areas where violence has been reduced

Case study: Cumbria

Incidents have fallen by more than half

● Population in 2008: 496,600

● Average number of incidents per year from2007-8 to 2009-10: 918

● Written policy on tackling violence designed specifically for social care staff? No

● Risk assessment procedures specifically for social care staff? No

Cumbria Council in North West England reported higher-than-average volumes of violence against social care staff, although the figures fell by more than half from 1,246 in 2007-8 to 584 in 2009-10.

The council records “any incident that could lead to harm”, which covers physical and verbal abuse. A spokesperson said Cumbria prioritised staff training and engagement, and encouraged them to report incidents. “It’s only by having a steady stream of meaningful data that you can take appropriate preventative measures,” he said.

The council has changed the physical environment in dementia units so service users feel less anxious and are less prone to violence. It has also revised its systems to protect lone-working carers.

Case study: Newcastle

Code of practice praised by Skills for Care

● Population in 2008: 273,600

● Average number of incidents per year from 2007-8 to 2009-10: 201

● Written policy on tackling violence designed specifically for social care staff? Yes, reviewed in 2009

● Risk assessment procedures specifically for social care staff? Yes, currently under review

Newcastle Council reported 257 violent or aggressive incidents involving social care staff in 2007-8, dropping to 205 in 2008-9.

A spokesperson said the majority of violent incidents reported by social care staff were minor, such as verbal abuse, scratches, slaps and nips. Often these would arise from contact with service users with behavioural problems or learning disabilities where there was no malicious intent.

The council has produced a code of practice on preventing violence at work for managers in its adult services, which is intended to make managers aware of their responsibilities and ensure risks are properly assessed and information is shared. This has been commended by Skills for Care.

“We anticipate that this will positively reduce the number of violent incidents,” the spokesperson said.

Read more about violence against social workers