The State of Personalisation

Adult social workers are becoming more doubtful that the personalisation agenda will deliver for service users or themselves, an exclusive Community Care survey in association with Unison has found.

What’s more, impending cuts in councils’ budgets could cause personalisation to stagnate, social care professionals fear.

On this web page you can read full analysis of the exclusive research carried out by Community Care in association with Unison.

Click play on the office image below to find out how bureaucracy and levels of qualified social workers have changed since personalisation was introduced two years ago. By hovering your mouse over the different parts of the image you will find four figures to click on.

For in depth analysis of everything from bureaucracy and the cuts threat to the knowledge gap social care professionals face, click on the tabs in the box below the image.

Click on the YouTube videos below to hear from Unison’s Helga Pile about the challenges facing the workforce and from London social worker Beverley Latania about the impact of personalisation in her area..

Plus, join the debate on CareSpace.

Whose jobs have changed? Move your mouse over this picture to find out

Cuts threat
Skills gap
Mental health
In Pictures

It was supposed to herald a revolution in service user power, but the indications are that personalisation has yet to win the hearts and minds of social workers.

Two-thirds of social workers have seen an increase in bureaucracy as a result of personalisation. One in eight respondents to our survey with Unison have seen a reduction in social workers in their teams, while 16% have seen an increase in the number of non-social work qualified staff. Mithran Samuel examines what these changes mean.

Cuts mean less choice

Personalisation will not succeed if it is accompanied by cuts to services, warns Unison’s national officer for social care, Helga Pile More

Focus on the positives

Social workers should keep faith with personalisation, says writer and disability rights activist Simon Heng. More

Have your say

Personalisation: How well is it actually working in practice? Have your say on CareSpace More

Social worker Beverley Latania explains the impact of personalisation in her area

Unison’s national officer for social care Helga Pile analyses the findings of the research

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