Personalisation milestones

The Department of Health has published a set of milestones, setting expectations of progress for councils in delivering on the personalisation over the last 18 months of the Putting People First programme.


April 2010

October 2010

April 2011


Effective partnerships with People using services, carers and other local citizens

That a communication has been made to the public including all current service users and to all local stakeholders about the transformation agenda and its benefits for them. 


That the move to personal budgets is well understood and that local service users are contributing to the development of local practice. [By Dec 2009]


That users and carers are involved with and regularly consulted about the councils plans for transformation of adult social care.


That local service users understand the changes to personal budgets and that many are contributing to the development of local practice.

That every council area has at least one user-led organisation who are directly contributing to the transformation to personal budgets. (By December 2010)

Self-directed support and personal budgets

That every council has introduced personal budgets, which are being used by existing or new service users/carers.


That all new service users / carers (with assessed need for ongoing support) are offered a personal budget.


That all service users whose care plans are subject to review are offered a personal budget.


That at least 30% of eligible service users/carers have a personal budget.

Prevention and cost effective services

That every council has a clear strategy, jointly with health, for how it will shift some investment from reactive provision towards preventative and enabling/ rehabilitative interventions for 2010-11.  Agreements should be in place with health to share the risks and benefits to the ‘whole system’.


That processes are in place to monitor across the whole system the impact of this shift in investment towards preventative and enabling services.  This will enable efficiency gains to be captured and factored into joint investment planning, especially with health.

That there is evidence that cashable savings have been released as a result of the preventative strategies and that overall social care has delivered a minimum of 3% cashable savings.


There should also be evidence that joint planning has been able to apportion costs and benefits across the ‘whole system’. 


Information and advice

That every council has a strategy in place to create universal information and advice services.

That the council has put in place arrangements for universal access to information and advice.

That the public are informed about where they can go to get the best information and advice about their care and support needs.



Local commissioning

That councils and PCTs have commissioning strategies that address the future needs of their local population and have been subject to development with all stakeholders especially service users and carers; providers and third sector organisations in their areas.


These commissioning strategies take account of the priorities identified through their JSNAs.


That providers and third sector organisations are clear on how they can respond to the needs of people using personal budgets.


An increase in the range of service choice is evident.


That councils have clear plans regarding the required balance of investment to deliver the transformation agenda.

That stakeholders are clear on the impact that purchasing by individuals, both publicly (personal budgets) and privately funded, will have on the procurement of councils and PCTs in such a way that will guarantee the right kind of supply of services to meet local care and support needs.

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