First adult social care services to receive ‘outstanding’ rating announced

Two home care providers and a care home are the first services to achieve the CQC’s top rating for quality of care

Two care home providers and a care home have been praised for their compassionate staff, strong leadership and ability to meet service users’ physical and emotional needs.

They are the only adult social care providers to achieve an ‘outstanding’ grade so far under the Care Quality Commission’s (CQC) new ratings system.

The Prince of Wales House in Ipswich and home care companies Home Instead Senior Care, in West Lancashire and Domiciliary Care East Devon, based in Exeter, have all received the top rating for their provision of adult social care.

Andrea Sutcliffe, chief inspector of adult social care at the commission, said: “Each one has demonstrated that excellent care is being provided by dedicated and committed staff who are passionate about making a difference for the people they support.”

The CQC plans to award a rating of ‘outstanding’, ‘good’, ‘requires improvement’ or ‘inadequate’ to every adult social care service in England by March 2016. Services are rated based on how they perform against five key questions: is their service safe, caring, responsive, effective and well-led.

A total of 350 services have been inspected nationally since October 2014, 245 were rated good, 81 required improvement and 24 were deemed inadequate.

‘Outstanding’ adult social care services

Prince of Wales House, Ipswich

Staff at the Prince of Wales care home in Ipswich were described by residents as kind, caring, and always willing to go the extra mile. The service was praised for its ethos of ‘enabling individuals to live the life they choose’, which was delivered through a whole team approach.

The CQC inspector said there were many examples of the home’s management implementing innovative approaches to ensure care was delivered to a high standard.

She was particularly impressed with the service’s commitment to supporting people before and after death. Residents had end of life care plans in place, which clearly stated how they wanted to be supported, and a staff champion had been appointed to lead on promoting  positive care for people nearing the end of their life.

Home Instead Senior Care, West Lancashire and Chorley

The West Lancashire and Chorley branch of national home care provider, Home Instead Senior Care, was praised for its innovative methods to support people in their care. In one case, staff had supported a person to return home following a hospital admission by arranging all the necessary adaptations to their home

The CQC inspector said users of the service, their families and community health and social care professionals were “overwhelming positive” about the quality of care. The agency was also identified as being “highly proactive” in the wider community by holding fundraising events and providing free training to increase public awareness of dementia.

Domiciliary Care East Devon, Exeter

Domiciliary Care East Devon was praised for its strong leadership and staff were identified as feeling valued and proud to work for the organisation.

The CQC inspector said they were “struck by the extent to which the agency placed people at the heart of everything it does”. Individuals were supported to gain new skills and their achievements were celebrated. One person who had never used public transport before was helped to do so independently, and another had been supported to attend a day centre on a regular basis.


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