Cardiff Council has failed in services to disabled people, report finds

    Cardiff council has come under fire for failing to meet the
    needs of disabled people, writes Shirley
    Kumar
    .

    A local government ombudsman report said it was concerned by the
    council’s “general approach of queuing disabled
    applicants at the enquiry stage” for lengthy periods so it
    can avoid processing applications within the six months statutory
    period.

    Lack of staff training and budgetary pressures may have led to
    disabled people funding adaptations themselves or through a
    voluntary body because they were not being “correctly advised
    of their rights”.

    The council’s failures were highlighted by a disabled woman
    who suffered hardship because she was forced to wait 18 months for
    a stair lift.

    The woman who cannot be named for legal reasons won £1,000
    compensation from the council because it “put her at
    risk” and forced her to sleep downstairs.

    Cardiff council had ignored requests from her MP in December 2001
    that her mobility was deteriorating and she could not climb
    stairs.

    Since then the council, known to have a poor track record in
    assisting disabled people, had implemented a Disabled Facilities
    Service.

    It has now agreed to implement the reports recommendations to
    improve its systems further when assessing the needs of disabled
    people.

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