Social workers: take our survey on the effectiveness of your employer’s computer systems

Community Care is conducting research on social workers' experience of using their employer's case management systems, their access to technology for mobile working and procedures for claiming expenses

Image of a computer keyboard (Marcie Casas / Flickr)
(Image: Marcie Casas / Flickr)

Computer systems and outdated technology are a frequent source of aggravation for social workers when discussing obstacles to doing the job properly.

Indeed, in one extreme example recently reported by Community Care, one council went live with electronic case management system Liquidlogic on 1 February 2019, replacing the Social Services Information Database which had been in operation within the local authority since 1995.

Meanwhile, more generally, academic research published last year cited admin work pressures as a factor influencing burnout particularly among children’s social workers, many of whom find themselves unable to spend as much time as they need to work with children and families.

How do organisational systems affect social workers?

With this in mind, Community Care is looking for children’s and adults’ social workers’ views on their employer’s computer systems, the technology they are provided with to do their jobs, and whether seemingly simple things like claiming expenses can get in the way of their day-to-day working.

Social workers: take our survey on computer systems and technology now

We want to know your experiences with case management systems, technology for remote or mobile working and operational systems you deal with such as those for claiming expenses. All responses will be completely anonymous and the survey will take no longer than five minutes to complete. Community Care will share the findings in a forthcoming report soon.

Please fill out our survey here.

2 Responses to Social workers: take our survey on the effectiveness of your employer’s computer systems

  1. Debbie April 5, 2019 at 10:26 pm #

    City of Edinburgh Councils system ironically is called SWIFT. The design is awful and slows down work flow and possibly more importantly the ability to see clearly the links between people, connections, reports chronologies etc It is a clunky system which is only a third of the screen when opened up. Mosaic is much more efficient and effective and user friendly. It is not east to navigate your way around and find information. To add to this as a council they like others have decided to do away with offering proper training on the system. Managers now do it, yet another false economy.

  2. John April 18, 2019 at 12:10 am #

    Surely Swift was out of support years ago and AIR took over. Neither all that good