‘This is real life social work, you should film this’ – practitioners on letting Panorama’s cameras in

Somerset social workers talk about their experience of being filmed for 10 months and why more councils should follow their lead in promoting sector challenges

Staff from Somerset Council who took part in BBC Panorama's Crisis in Care series
Staff from Somerset Council who took part in BBC Panorama's Crisis in Care series (Sara Sharratt, Sharon Gibbs, Chris Denovan, George Gibbs): Somerset County Council

While social work with children appears misunderstood by large sections of the public, its adults’ counterpart is often invisible, despite practitioners playing a vital role in supporting people with care needs to lead independent and safe lives.

Amid the challenges of applying legislation and promoting human rights under significant budget pressures, adult social workers are given precious few opportunities to share the challenges they face at work.

However, a two-part Panorama documentary focusing on the pressures faced by people needing care and support in Somerset – and the professionals striving to provide this – shines a light on the realities of social work with adults.

The first episode of Crisis in Care, which aired on BBC One last night, featured Somerset adult social care staff exploring how stretched finances are affecting their ability to provide support to older and disabled people.

Community Care spoke with practitioners, managers and director of adult social services Stephen Chandler about their decision to go in front of the cameras and highlight the realities of working in social care.

Financial woes

The documentary was filmed against the backdrop of the enormous financial challenges the council was facing in 2018, driven by significant overspends in children’s services.

Its external auditors, Grant Thornton, concluded in July 2018 that: “The inability of the council to deliver against its budget is now pervasive to the whole council and without urgent actions could result in it running out of money in the next two to three years.”

Facing an overspend of £11.4m on its £318m budget, the council initiated sweeping reductions, much of it in adults’ and children’s services, in September 2018. By March 2019, it was projecting an underspend of £1.4m for 2018-19.

But with the council and its services already attracting attention from the media last year, the thought of inviting BBC cameras to film social services at work may not have been many council leaders’ first choice.

However, Chandler, who was approached by the BBC along with all other directors of adult social care in England, says he believed it was time for social care to “stand up and be counted”.

“It was difficult from my point of view because I knew the programmes weren’t going to be about all the fantastic stuff the council is doing,” he says.

“The purpose of the film was to look at the impact of social care on people’s lives up and down the country, for good or bad – that was a compromise we had to live with.

“You see in the film social workers struggling to do right by the people they are working with, by service users.”

“It’s a very realistic portrayal of what our life is like here in Somerset, but it’s no different to other councils across the country.”

Initial anxiety

Adult social care locality manager Chris Denovan admits she was initially unsure about having cameras in the office. With her staff already under huge amounts of pressure, she says she had to carefully consider what was in the best interests of her team, who had shown some anxiety at the proposal.

In particular, Denovan says team members were worried about how the profession would be presented on film, especially during difficult moments.

“It would be true to say that there wasn’t a staff member across the whole county [who didn’t have doubts about the films], asking questions like, ‘Will it be taken out of context? Is it going to show us in a bad light?’ – all of the usual anxieties”.

But after speaking with Chandler and the director of the series, Denovan says she felt confident that going ahead with the films was “safe to do”. The task now was convincing her team.

Adult social care locality lead Sharon Gibbs was one of the staff members who Denovan had to bring round to the idea. She was “quite worried” about the prospect of being followed by cameras, but her attitude soon changed once filming began.

“The crew were so friendly and when they come in the office, everyone took to them. They weren’t in your face and people sometimes didn’t even know that they were here filming. They were very respectful of the service users and, they didn’t film bits that the service users weren’t comfortable with”.

Honest footage

On the issue of capturing a true representation of social work professionals, newly qualified social worker George Bray describes how spontaneous filming helped to ensure the programmes captured honest footage.

“I think it was important that we had planned and unplanned filming. Because our world changes so quickly, I think it was useful for the production team to see it how it is honestly,” he says.

“For example, something would happen, a conversation or a serious meeting, and we would be brought together, and they would ask if they could film and that was important seeing that, for us, it wasn’t all staged and it wasn’t produced.

“It was very much, ‘this is our world’ and they are being given an insight into that. Again, everyone was quite anxious about how it would be portrayed, but I think people wanted to show what day-to-day work really entails.”

‘Social workers in tears’

In one of the most poignant scenes of the first episode, Denovan calls a crisis meeting with her team when she realises some of them are struggling to keep up with their workload.

One social worker, who calls into the meeting via Skype, tells the team that she may quit the profession as she is unable to help service users in the way she would like.

Although showing the pressures of the job, Denovan says she encouraged the BBC team to record the meeting in order to portray reality.

“The scene with all of us having a discussion around the table wasn’t planned. The crew were due to film a peer forum, but I was dealing with social workers in tears, telling me they couldn’t do the job anymore and that they were going to give up the profession.

So, I made a decision on the spot to say this is real life social work, you should film this.”

“We put the peer forum on hold for half an hour and asked my social workers if they were alright to be filmed. I said to them, if you’re telling me you’re stressed, I want the world to know because this is what we are dealing with.”

Wrestling with recruitment and retention problems

Denovan, who has been working in social work for over 40 years, says this type of incident is not uncommon, with the council having major problems in both retaining and recruiting staff.

This is reflected by the latest statistics on the social care workforce from NHS Digital, which show that Somerset’s  vacancy rate for adult social workers as of September 2018 (17%) was more than double the national average (8%).

“I’m struggling to recruit social workers,” she  says. “In this team alone I have four vacancies that I ran for a whole year, well that was more than 25% of my social work team and that’s huge! So, the cameras needed to listen”.

Following the filmed discussion, Denovan says she was able to use the footage captured by the BBC to show senior managers the pressure her team were under and push for a recruitment drive.

“Straight after that scene I got permission to find a locum social worker, and he’s supported the team and we’ve managed to get our waiting list down in the last six months.

“I’ve recruited other staff as well, so we are in a much better position then we were six months on but it’s all very wobbly. You only need one to go sick, or another one to go on maternity leave or one to go on a big training course and suddenly it seems like the Mary Celeste. That’s how fragile it is.”

‘Emotional labour’

Bray hopes the programme will make viewers more aware of the “emotional labour” that social workers take on board.

“The job does take a lot out of you and there are a lot of pressures,” he says. “We try and give the best service we can, but when we are short staffed or have a high amount of work, the stresses show, just as they did during that scene.

“The scene showed that social workers are desperate to do their best for everyone, but we just couldn’t manage that”.

Gibbs suggests that one of the reasons the pressures on social workers may not be well known to the public is professionals’ insistence on keeping a stiff upper lip and not sharing their concerns with service users.

“Social workers are very good at hiding their stresses from the general public because we are going out there to help people in crisis, not make their situations worse.

“Workers are working a lot of hours above and beyond, cancelling holidays because they are prioritising their work.”

A social worker describes her workload to locality manager Chis Denovan: BBC/Panorama

Placing social work in context

Although the team agree that the film could have done more to show the pressures on frontline social workers, they say it was important that viewers were able to see how service users were being affected by a lack of social care funding.

“I think we knew the programmes had to be mostly about the service users and their families, the crisis they are in and what’s causing it,” says Gibbs.

“However, it did need to have us in it to give viewers a balance as to why we are making those decisions and how difficult it is for us making those decisions.”

Denovan agrees that it was important to show the wider workings of the council in order to demonstrate how social workers are influenced by decisions that are made higher up in the council.

“I think the bit with the councillors and the chief executive, I think that was really important as it put social work and our team in context of where we sit.

“It shows that the pressures financially are coming from wider government and they then filter down to us. It’s not just social work teams that haven’t got the money, it’s very much a wide-scale issue and I think that’s very important to see and hopefully it will give the general public wider context.”

Public education

With one episode still to air, Chandler says he hopes the films will “bring to life” the pressures being faced by social workers in Somerset and educate the public on the role they play in providing services.

“I think the programme will help people understand what social workers are in a place where they are having to deliver a difficult message that isn’t necessarily their personal message, but they are having to do it on behalf of the service or the council, which is why in some ways I sometimes tend to take those really difficult situations”.

He adds that, in proving that the council had been able to work alongside a camera crew and build up a relationship with the media, he would like to see other councils follow suit.

“I think the social work profession is very wary of a film crew coming in and being in their space for a while because often social workers are portrayed in the media when things go wrong, whether that’s childcare or adult protection.

“I would hope this programme helps provide some reassurance that it is possible to work with the media in the context of showing what the role is without being subject to criticism, and have it presented in a positive, realistic and accurate way.”

Meanwhile, Gibbs encourages social work teams from other authorities to be honest about their situations in order to help bring about change.

“I think other local authorities need to be honest and put their hands up and says, ‘yes, this could be us or this is us’ and not just to bury their heads and think we don’t want other people to know we’re in such as mess as well.

“They have to stand up and say that’s us too.”

The second episode of ‘Social Care in Crisis’ will air on Wednesday 5 June on BBC One

6 Responses to ‘This is real life social work, you should film this’ – practitioners on letting Panorama’s cameras in

  1. Anonymous May 30, 2019 at 7:45 am #

    I’m not sure this is a true reflection of all social work teams in ASC. It’s not what my team is like. I only managed to watch some of this last night. But in the short bit I did watch, I couldn’t help but notice things that gave me concern in terms of practice and decision making.

    Fundamentally, there were people who’s eligible needs were going unmet, and people were thinking that budgets cuts allowed this. They do not…

    Entitlement to CHC doesn’t mean people can get more care, the duty is to meet need, or at least reduce the risk to an insignificant level

    Closing day centre because there’s no legal reason to provide them is false economy. If there is a need to maintain or make new new relationships, support will still be required if they’re eligible, probably now on a one to one basis if there is a lack of opportunity to share care.

    Personal budgets need to be sufficient to meet need. It’s not about deciding whether or not someone’s budget is ‘too high’

    This council have managed to get the public to think that it can decide how much care they can receive based on the councils budget… this is not right.

    The peer forum/ panel needs to have a different focus on how to meet need, rather than on what service is agreed or not. There needs to be more focus on understanding the need and how to utilise assets.

    There was clearly a carer in crisis. Carers assessment anyone…? Meeting carers ‘eligible need’ …? Not supporting carers is a sure fire way to increase the overall spend.

    Yes, social work is tough, yes there are budget cuts, yes changes need to be made, but we still need to assess and meet need.

    • G Ramsay May 31, 2019 at 12:53 am #

      One of the key points was that if care needs can be met for less money elsewhere (e.g. carehome) then the local authority will use that as an excuse to limit funds for independent/community living. This is often a flawed argument and is not challenged enough by people receiving services.
      It reminds me a little of the Munby quote: what good is it making someone safer, if it merely makes them miserable?
      Suggesting that funds are limited because putting them in a carehome would be cheaper is a terrible argument. It suggests that separating partners and families and moving someone from their community and home has no cost or value attached to it.
      Some people who can no longer manage might be happy to go to a carehome. But this should not then be wielded against people who want to stay with their families and communities and in their own homes.
      To quote Munby: what good does it do if it only makes them miserable? What is the real cost of making a person’s life miserable solely on the grounds of financial decision making?
      It’s good that programmes like this are now being made, because this type of thing has been going on too long and unless you have a relative or friend who needs services, then most people are oblivious to the current state of affairs across the country that has been ushered along in by the austerity agenda. Which has by far primarily targeted the most vulnerable people the worst.

  2. C M Henderson May 30, 2019 at 8:22 am #

    As a social worker in adults this was quite hard to watch a this is the reality and social care is in crisis whichever way its is spun. We all need to be accountable for what us needed. SW and service users.

  3. An LD adults social worker May 30, 2019 at 10:13 am #

    I thought Somerset CC did a brilliant job at portraying frontline SW practice in adult services. We need many more programmes similar to this so that the public can see the realities of what we are facing. I have had many families say to me they always expected the council / NHS just to fund support when their health deteriorated and they needed care – they are shocked when they realise that the reality is not what they imagined! Austerity needs to end and vulnerable people (adults and children) need to be given enough support to live in a dignified way!

  4. Catherine Moody May 30, 2019 at 10:17 am #

    Perhaps such filming should be a part of ofsted inspections. In my experience as a (retired) social worker, preparing for inspection always felt like spinning a lie as to the real situation with diaries being cleared in order to prepare a false picture that all was well when it wasn’t.

  5. Ben - MH SW May 31, 2019 at 6:50 pm #

    It was a difficult watch but did feel it reflected some of the reality of ASC work. I thought it was helpful to get a view from behind the scenes showing the difficulties in Adult Services which are clearly under funded. As I get older I am horrified to see how we treat our aging population and it is clear that government see them as a problem and are intent of solving that problem through culling, survival for those who can afford it. Literally forcing people to consider death/killing themselves – not long before we have Logan’s Run scenario/Orwellian nightmare

    What was really frustrating was the lack of accountability of central government, as highlighted by one of the protesters. Where has the money gone? Since 2010 budgets for councils/LAs have been slashed enormously as central government advised they needed to balance the books. Not only have they not done this but have actually increased the debt. Also due to austerity agenda/ideology and aging population more people are needing to use adult social services. No wonder it is all falling apart. Why are they (the government) not being held accountable? This is where the system fails as the councils/LAs too scared to fight central government as they are more worried about their jobs and subserviently following orders covertly disguised as legal obligations (laws are made by those in power to keep power) to justify the poor decisions