Social worker shortages sector’s biggest concern in delivering cap on care costs

Councils raise concerns about meeting Care Act duties, practice quality and delays for people seeking care because of need to recruit many more staff

Pad of paper with 'staff shortages' written on it
Photo: Елена Дигилевич/Adobe Stock

The lack of adult social workers is the sector’s biggest concern as it prepares to deliver the cap on care costs, the Department of Health and Social Care (DHSC) has found.

The challenge for councils of recruiting significantly more practitioners to implement the cap and associated reforms next year at a time of mounting staffing pressures was cited by many respondents to a DHSC consultation on guidance to implement the changes. 


Estimated number of additional Care Act needs assessments required each year as a result of the government’s funding reforms (source: County Councils Network and Newton, May 2022).

The reforms will necessitate councils carrying out hundreds of thousands more assessments and reviews each year. This is because it will make many existing self-funders eligible for care and support, through a more generous means-test, and incentivise others to have their needs assessed and annually reviewed in order to qualify for the £86,000 cap on care costs.

Risk to Care Act duties

Several respondents warned that the situation risked increasing waits for people needing care, undermining practice quality and compromising councils’ ability to meet their Care Act duties.

Many said the timescale for the reforms was unrealistic; councils are expected to start carrying out early assessments of people who want to take advantage of the funding reforms from next April, ahead of next October’s full implementation.

Some councils already experiencing heavy demand for assessments and reviews said the need to carry out early assessments was an “unhelpful burden”.

And most respondents did not feel that government proposals to mitigate the recruitment requirements of the changes – including through increasing self-assessments and outsourcing assessments – would be sufficient.

However, while recognising that “significant work is required locally to implement charging reform”, the DHSC is sticking to its timetable and is not offering further measures or additional funding than that already pledged.

This week, it announced details of a £15.5m unringfenced grant to help councils prepare for the reforms during 2022-23, which the DHSC said could enable authorities to hire additional staff to carry out assessments. It is giving a further £2.9m to five “trailblazer” authorities that have been selected to implement the reforms early.

However, the funding is worth about £100,000 per council – roughly equivalent to two social workers when non-salary costs are added – and is also designed to help councils make necessary changes to IT systems to accommodate the requirements of the cap. This includes making changes to financial assessments and charges, and setting up care accounts to meter people’s progress towards the cap.

More funding will be provided from next April to enable councils to deliver the additional assessments and reviews required, but authorities would need to be in a position to start offering them from that point.

More social workers needed amid shortages

Authorities would need an additional 4,300 social workers to deliver the reforms if they did not take steps to mitigate the recruitment demands, found a report last month from the County Councils Network and consultancy Newton.

This is despite the number of adult social workers employed by councils in England falling by 1.5%, to 15,655, in the 12 months to September 2021, while the vacancy rate rose from 7.5% to 9.5% over that period.

At the same time, 65,000 people had been waiting at least six months for an assessment as of February this year, with many thousands of others waiting for care packages and reviews, said an Association of Directors of Adult Social Services study published last month.

The impact of this on people needing care was highlighted in a report this week from advice charity Access Social Care.

The volume of social care advice delivered through helplines run by its member organisations increased by 74% from 2019-20 to 2021-22, with a 229% rise in queries concerning social care needs assessments.

‘A system on the verge of collapse’

“We are concerned that the increasing number of enquiries about assessments, coupled with the delays people are already facing, points to a system on the verge of collapse,” said Access Social Care’s report.

“In some cases, the local authority says it simply does not have enough staff to carry out assessments. In one recent case, we spoke with a person who had already been waiting for four months for an assessment and had been told they were waiting to be allocated a social worker. They were told it would be a long wait, because there were 600 cases and only seven social workers.”

Responding to the report, British Association of Social Workers professional officer Liz Howard said: “We hear from our members daily about the challenges with access to assessments and support with increasing numbers of people waiting, the increasing reliance on unpaid/family carers, the pace of work and the pressure to stop working with families in order to address waiting lists coupled with the increase in complexity, need and risk.”

The ability to practice ethically is being pushed to the limit.”

She added: “BASW is looking for urgent clarity on funding that will be made available to support the existing workforce to address not only the issue with recruitment but also with retention and supporting the well-being of over-stretched staff and teams.”

‘We cannot continue to ignore unmet need’

An ADSS spokesperson said of the Access Social Care report: “This echoes our own findings and adds to the mounting evidence that social care is far from fixed. We cannot continue to ignore these significant levels of under-met and unmet need, leaving people without the essential care and support they need.

“It is absolutely vital that we have the funding to provide this essential care and a workforce strategy that properly values our care professionals and addresses the crisis we are facing.”

In its response to the funding reform consultation this week, the DHSC said it recognised councils would face increased workforce requirements from implementing the reforms “against an already challenging backdrop”.

It also acknowledged that the funding it was providing to recruit staff and upgrade technology would not be sufficient on its own to overcome the challenge.

Updated Care Act guidance

It added: “Local authorities should consider the steps that could be taken to address potential capacity issues, through increasing the supply of the workforce, reducing demands on the workforce, and improving efficiency.

“We set out examples of such initiatives in the guidance, and we will continue to engage with sector representatives to further develop these approaches, test with trailblazer local authorities and provide national or regional support as required.”

On the back of the consultation, the DHSC has updated the statutory guidance on the Care Act 2014, with a new chapter (23) setting out how the reforms should be implemented.

To increase the supply of social workers, the guidance states councils should review arrangements with higher education institutions to “support and encourage graduates to take up job opportunities with their local authorities”.

Overseas recruitment, outsourcing and self-assessments

It also says councils could consider recruiting social workers from overseas, pointing out that they – and occupational therapists – are on the government’s shortage occupation list, making them easier to source.

The revised guidance also suggests widening the number of staff within councils able to carry out assessments and other tasks through reviewing their mix of skills, qualifications and experience.

This echoes a proposal from the CCN and Newton report for more social work assistants to carry out assessments, which it said should be facilitated by the government promoting a fast-track qualification for the role.

The revised Care Act guidance also proposes reducing demands on the workforce by outsourcing work to organisations including charities and provider bodies.

However, it says that there should be “clear protocols in place for professional oversight, quality assurance and ongoing monitoring, as local authorities would retain legal responsibility for these assessments”.

It also promotes the use of supported self-assessments – where people identify their own needs – where appropriate, and drawing on existing trusted information during assessments, particularly for people already receiving care and support.


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2 Responses to Social worker shortages sector’s biggest concern in delivering cap on care costs

  1. Claire Henderson June 20, 2022 at 5:43 pm #

    I work in adult social care and we have had a number of SW leave the council, recruiting is hard as more experienced workers have gone agency as lt paid more and have more flexibilty
    Social work is not a career choice anymore, its seen as not valued, too much stress,not enough resources and being constantly vilified. What is forgotten is without social care the nhs doesn’t function well, some positive recognition would be appreciated. Now we are going to be expected to carry out more assessments and reviews over the care cap which will severely impact as there are already waiting lists due to not enough staff. All I see is the governments response is lets break it first before we support it. ,

  2. Chris Sterry June 25, 2022 at 5:51 pm #

    In effect Social Care is already broken, but no one is prepared to fully state this as it will show it is failing extensively so paper is created to cover the extensive cracks already there.

    This is not fully due to irresponsible Adult Social Care authorities, but due to this and every previous Government not ever funding social care to the extent that is and has been required. For no Government has ever fully committed to social care funding, if any have to any degree, for they deliver their requirements, but never give sufficient and appropriate funding to ensure the requirements can be achieved.

    This has lead to virtually every Local Authority to under assess the needs for every persons that requires an Assessment of Need, only including needs that can be resourced and ignoring any that can’t, so the true cost of social care needs is not known and never will be.

    This is leading and has led to many care needs not being met, which eventually leads to more urgent care being required under the NHS or resulting in unnecessary early deaths of persons in need of care.

    Social Care has to be an urgent priority for this Government and every second delay will and is causing much unnecessary health inequalities and deaths, which may be the wish of the Government either by ignorance or design.